Aishah Alzahmi

Responsible for preparing and reviewing invoices for port and shipping services.
Coordinating with operations and finance departments fo ensure billing accuracy and compliance with company.
procedures.
Managing biling documentation and resolving invoice related queries.
Ensuring fimely submission of client invoices and maintaining proper financiol records.

+ Handing inbound calls from customers, addressing their inquides, complaints, and feedback in a professional and
efficient manner.
+ Providing detailed information about financial services and products, including currency exchange, remittances, bil
payments, and other related services.
+ Identifying and resolving customer issues by providing accurate and fimely solutions.
+ Escolating complex queries or complaints fo the relevant departments when necessary.
+ Maintaining accurate and up-to-date records of customer interactions, ransactions, and feedback.
+ Utiizng the companys CRM system to log defais of calls and customer queries.

+ Infemship with exposure fo technical and operational aspects of event management.
+ Intemship focusing on mechanical engineering applications and machinery operations.

Volunteer work n response fo the COVID-19 pandemic, demonstrating commitment fo community health and safety.