Aishwarya Pillai

• Led end-to-end requirement lifecycle management, including elicitation,
analysis, and documentation (BRD, FRD, RTM, user stories, process flows).
• Collaborated with cross-functional stakeholders to ensure alignment
between business needs and technical solutions, improving delivery
accuracy.
• Facilitated Agile ceremonies (daily stand-ups, sprint planning, backlog
refinement), ensuring timely sprint execution.
• Conducted UAT, API testing, and system integration testing, identifying
defects early and reducing production issues.
• Managed change requests and impact analysis, minimizing scope creep
and rework.
• Provided go-live and hypercare support, ensuring smooth product
deployment and issue resolution.

• Gathered and documented business requirements (BRD, FRD, RTM) for
health insurance systems supporting BCBS clients, ensuring alignment
with business and technical teams.
• Conducted stakeholder workshops and gap analysis across claims and
enrollment processes, improving efficiency by 20-25%.
• Ensured compliance with HIPAA regulations by validating data handling,
system workflows, and documentation standards.
• Led UAT planning and execution, achieving 95% defect-free releases
through effective test case design and validation.

• Supported requirement gathering and documentation for BCBS
healthcare applications, including claims adjudication and membership
systems.
• Created and maintained BRDs, FRDs, and RTM, improving traceability and
supporting audit/compliance requirements.
• Assisted in HIPAA-compliant data validation and workflow analysis,
reducing batch failures and operational issues by up to 30%.
• Participated in UAT testing and defect tracking, collaborating with
cross-functional teams to ensure quality releases.