Aiswarya Pradeepan

Handled 90+ calls daily, including signing up new customers, retrieving customer data and providing relavant information.
Maintained a high level of customer satisfaction through effective verbal and written communication skills.
Strive for quick complaint resolution, commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
Maintained quality control 96% by constantly seeking new ways to improve customer service.
Coached Agents on their metrics and find ways to improve overall performance.
Consistently met performance benchmarks in all areas (speed, accuracy and volume)

Maintained employee data and kept updated accounts of all employment records.
Sourced diverse, high-caliber candidates by maximizing internet resources, cold calling, social media, referrals, and networking.
Conducted candidate screening, interviews & background checks and delivered shortlisted candidates to the clients.
Responded to 125 emails on average every day related to applicant queries, contract negotiations, employer feedback and interview schedules.
Consistently met or exceeded demanding recruiting deadlines, some with little notice and limited time.
Provided administrative support with payroll, calendars, meetings, and training events.

Coordinating transportation providers to ensure prompt and
proper movement of shipments.
Reviewing purchase orders and shipping documents to ensure
accuracy.
Making special shipping arrangements as necessary.
preparing bills and invoices.
Managing distribution and shipment budgets.

Maintain a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.