Aiswaryalakshmi Sanilkumar

• Managed high-volume customer enquiries primarily through email, providing clear, accurate and empathetic
support within service-level expectations.
• Used Zendesk to manage support tickets, document customer interactions and coordinate resolutions with clinical
and pharmacy teams while following patient-safety procedures.
• Escalated complex cases appropriately and maintained professional written communication in a healthcare e
commerce environment.

• Delivered accurate and efficient customer service in a fast-paced retail environment, supporting till operations,
merchandising and stock replenishment.
• Completed Post Office training covering financial transactions, ID verification, customer confidentiality and
compliance-sensitive procedures.
• Resolved customer queries professionally while supporting smooth day-to-day store operations and high
transaction volumes.

• Coordinated and delivered 25+ integrated B2B marketing campaigns, supporting an average ROI improvement of
18% through audience targeting, budget tracking and stakeholder alignment.
• Worked with design, content and sales teams to produce consistent promotional materials and campaign assets
across multiple channels.
• Managed client communications, campaign updates and performance reporting while identifying opportunities to
strengthen retention and expand services.
• Mentored junior team members during onboarding and supported structured workflows that enabled on-time
delivery of multi-channel campaigns.

• Supported the planning and execution of brand-awareness and lead-generation campaigns across digital and
offline channels.
• Maintained CRM records and marketing documentation, enabling accurate follow-ups and smooth communication
between internal teams.
• Conducted market research and reviewed campaign performance metrics to support data-led recommendations
and client reporting.
• Assisted with content creation, promotional activities and client onboarding support.

• Supported senior management with documentation, report preparation, data entry and interdepartmental
coordination in a manufacturing environment.
• Assisted with administrative follow-ups, project coordination and day-to-day business operations.
• Developed practical exposure to professional communication and cross-functional collaboration within an Oman
based organization.