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صبا حسن, Sales & Customer Service Representative

صبا حسن

Sales & Customer Service Representative·Al Bawabah Al Sharqia

United Arab Emirates

Master's degree, MBA

Work experience

Total years of experience: 13 years, 5 months

Sales & Customer Service Representative

January 2024 - Present

Al Bawabah Al Sharqia

Dubai, United Arab Emirates

January 2024 - Present

Provided exemplary customer support and sales services for retail clients.
Championed financial product promotions and exceeded sales targets.
Facilitated documentation, collections, and account setup processes.
Company industry:
Trading & Commodity Trading

Executive Administrator & Business Developer

January 2023 - Present

Al Bawaba Al Sharqiya

Dubai, United Arab Emirates

January 2023 - Present

• Oversaw client communications, sales operations, and administrative
functions.
• Handled correspondence, meeting minutes, and follow-up actions for
management.
• Coordinated travel itineraries, events, and client appointments.
• Identified and pursued new business leads, contributing to revenue
growth and client retention.
Company industry:
Merchandising

Freelance Sustainability & Innovation Trainer

January 2023 - Present

Freelance

Dubai, United Arab Emirates •Hybrid

January 2023 - Present

• Design, manage, and deliver sustainability and innovation training
programs aligned with organizational and business development
objectives.
• Drive training growth through strategic partnerships, stakeholder
engagement, and market-oriented promotion.
• Lead sustainability and innovation initiatives that generate impact,
enhance organizational value, and support revenue growth.
Company industry:
Training & Education Center

Business Development Consultant

January 2025 - March 2026

Suhail Smart Solutions

Dubai, United Arab Emirates

January 2025 - March 2026

• Supported revenue growth through client acquisition, relationship
management, and collaborative initiatives.
Company industry:
23600
Job role:
Consulting

Office Administrator

October 2023 - January 2026

albwaba alsharqia general traiding

Dubai, United Arab Emirates

October 2023 - January 2026

Company industry:
Merchandising

Banking Sales & Service Officer

March 2023 - December 2023

Abu Dhabi Commercial Bank (ADCB)

Dubai, United Arab Emirates

March 2023 - December 2023

Delivered outstanding customer service in retail banking while managing
client accounts and financial requests.
Spearheaded product promotions and achieved cross-sales of retail
offerings such as loans, cards, and deposits, meeting monthly sales
objectives.
Resolved client inquiries and ensured service excellence across multiple
channels.
Maintained strict compliance with KYC, AML, and internal audit standards.
Company industry:
Banking
Job role:
Accounting and Auditing

Owner & Executive Administrator

January 2020 - January 2023

Link Center for Training & Consulting

Latakia, Syria

January 2020 - January 2023

• Directed daily administrative operations
• Designed and managed corporate training programs in sales, customer
service, and business skills.
• Led a team of trainers and support staff; handled client relations and
customized training solutions.
• Provide consultants, plans and proposals for partners and clients
projects.
Company industry:
Management Consulting

Customer Care & Accounts Officer

January 2020 - January 2023

BBSF Bank

Latakia, Syria

January 2020 - January 2023

Oversaw daily account operations, including deposits, transfers, and
reconciliations.
Delivered customer service support for individual and business clients,
promptly addressing inquiries and resolving issues.
Ensured transaction processing accuracy and compliance with bank policies
and Central Bank regulations.
Assisted loan officers in document verification and credit file preparation.
Supported internal audits and monthly financial reconciliations.
Company industry:
Banking

Trainer – Business Development & Microfinance

January 2014 - January 2023

UNDP & Syrian Trust for Development

Latakia, Syria

January 2014 - January 2023

• Delivered business development and entrepreneurship training to
youth and community-based groups.
• Provided administrative support for training sessions including
scheduling, materials, and attendance tracking.
• Mentored small business owners in sales and customer engagement
strategies.
Company industry:
Vocational Education

Financial Officer

January 2019 - January 2020

Syrian Arab Red Crescent (SARC)

Latakia, Syria

January 2019 - January 2020

Administered budgeting, reporting, and financial monitoring for humanitarian
projects.
Compiled financial statements and maintained transparent documentation
for donor audits.
Coordinated procurement payments and payroll with programme
departments.
Company industry:
Non-profit Organization

Branch Supervisor

January 2015 - January 2018

Al-Wataniya Microfinance Institution

Latakia, Syria

January 2015 - January 2018

• Supervised sales and customer service teams while maintaining
branch-level administrative efficiency.
• Conducted training sessions to enhance employee performance and
client interaction skills.
• Managed reports, meetings, and inter-departmental communications.
Company industry:
Banking

Supervisor

January 2015 - January 2018

Alwatania Microfinance Institution

Latakia, Syria

January 2015 - January 2018

Supervised a team of loan officers catering to SME and microfinance clients.
Orchestrated collections and credit risk control operations, enhancing
portfolio quality.
Trained staff on client relationship management and loan assessment
techniques.
Monitored branch performance and ensured compliance with institutional
procedures.
Company industry:
Economics & Financial Consulting

Loan Officer – Client Services

January 2013 - January 2015

Al-Wataniya Microfinance Institution

Latakia, Syria

January 2013 - January 2015

• Managed client onboarding, needs assessment, and follow-up
services.
• Handled administrative documentation, data entry, and client files with
high accuracy.
• Promoted financial products through consultative selling.
Company industry:
Banking

Banking Services Officer

January 2013 - January 2015

Alwatania Microfinance Institution

Latakia, Syria

January 2013 - January 2015

Administered individual and group lending portfolios, including loan
origination and client follow-ups.
Conducted credit checks and monitored repayment processes.
Supported marketing campaigns to promote financial inclusion in rural
areas.
Company industry:
Economics & Financial Consulting

Education

Syrian Virtual University

May 2027

May 2027

Master's degree, MBA

Syria

Syrian Virtual University

January 2027

January 2027

Master's degree, إدارة أعمال

Syria

جامعة تشرين

October 2013

October 2013

Bachelor's degree, علوم مالية ومصرفية

Syria

Tishreen University

October 2013

October 2013

Bachelor's degree, Economics

Syria

Skills

مهارات تواصل وادارة وحل مشكلات
Expert
مهارات تواصل وادارة وحل مشكلات
Expert
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
EXECUTIVE PRESENCE
Intermediate
EXECUTIVE PRESENCE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PLANNING
Intermediate
PLANNING
Intermediate
PROJECT PLANNING
Intermediate
PROJECT PLANNING
Intermediate
SALES
Intermediate
SALES
Intermediate

Languages

English
Expert