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Aitolkyn Aidarbek, Hostess

Aitolkyn Aidarbek

Hostess·Resident City Hotel

Kazakhstan

Bachelor's degree, Foreign Languages

Work experience

Total years of experience: 5 years, 1 months

Hostess

January 2024 - January 2025

Resident City Hotel

Almaty, Kazakhstan

January 2024 - January 2025

Welcomed guests and managed seating
arrangements to optimize dining flow.
Handled reservations, walk-ins, and special
requests professionally.
Assisted with menu guidance and
coordinated with the service team.
Maintained cleanliness and organization in
the front-of-house area.
Addressed guest concerns and provided
prompt resolutions.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Hostess

January 2021 - January 2024

Ibis Almaty Jetisu Hotel

Almaty, Kazakhstan

January 2021 - January 2024

Greeted and escorted guests to their
tables, ensuring a pleasant experience.
Managed booking systems and
coordinated large party reservations.
Collaborated with the kitchen and waitstaff
for smooth service operations.
Provided information on menu offerings
and promotions.
Assisted in training new hostesses in
customer service etiquette.

Company industry:
Hospitality & Accomodation

Waitress

January 2020 - January 2021

Novotel Almaty City Center

Almaty, Kazakhstan

January 2020 - January 2021

Took guest orders and provided menu
recommendations.
Served food and beverages while
maintaining high service standards.
Processed payments and managed daily
cash handling.
Ensured a clean and organized dining area.
Resolved customer concerns efficiently and
professionally.

Company industry:
Human Resources Outsourcing
Job role:
Customer Service and Call Center

Education

University of Foreign Languages

July 2021

July 2021

Bachelor's degree, Foreign Languages

Kazakhstan

Skills

HOSPITALITY INDUSTRY
Intermediate
HOSPITALITY INDUSTRY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate