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Aivee Semana, Customer Relation

Aivee Semana

Customer Relation·Belhasa Global Exchange

United Arab Emirates

Bachelor's degree, Hotel and Restaurant Management

Work experience

Total years of experience: 12 years, 3 months

Customer Relation

June 2014 - Present

Belhasa Global Exchange

United Arab Emirates

June 2014 - Present

Global Exchange is a part of Saif Belhasa Group, one of the most reputed
groups in the UAE. The Products & Services offered include Exchange of World-wide Money
Transfers, Telex Transfers, Foreign Currencies, Drafts & WPS Processing and distribution.
I am previously performing Compliance functions in branch being the Branch
Compliance Officer and currently assigned as the Branch-in-Charge.
Job Description and Responsibility
 Doing remittances such as Telegraphic Transfer and Express Remittances
 Handling cash
 Receiving and allocating cheque
 Tallying and reconcile reports
 Reporting any suspicious activity to Chief compliance officer
 Keep up-to-date with market trends and new developments utilizing information for
business improvement.
 Maintained positive relationships with customers to generate new revenue.
 Handling customer complaints
 Performing compliance function
 Preparing and uploading salary of different company employees.
 Delegating tasks to other staff members.
 Assist branch manager to provide optimal customer services and reconcile receipt and
cash payment.
 Administer all marketing requirements
 Supervise efficient working of staff and maintain smooth work flow

Company industry:
Banking
Job role:
Customer Service and Call Center

Manager Trainee

October 2013 - January 2013

Golden Arches Development Corp

Philippines

October 2013 - January 2013

The Golden Arches are the symbol of McDonald's, the global fast-food restaurant chain.
Originally, real arches were part of the restaurant design.
Job Description and Responsibility
* Attending to guest complaints and queries and ensures guest satisfactions as well.
* Checking the stock levels and ensures that the stock is ordered as quickly as possible.
* Ensures that all safety and security regulations are being applied.
* Preparing, monitoring and recording daily sales.
* Supervising and monitoring staff members and motivate them to achieve the sales target.
* Briefing the staffs about their tasks and promos of the restaurant before they start their
work.
* Ensures that the restaurant service meets the standard of the establishment as a whole.
* Records all transactions completed throughout the day, week, and month.
* Achieving sales target by means of up-selling products;
* Provides good morale in the section.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

June 2012 - August 2012

2012 Edsa Shangri-La, Manila is a 5-star luxury hotel

Philippines

June 2012 - August 2012

The hotel has 632 rooms and suites, four international restaurants,
two lounges, a cafe, and a bakeshop, across two wings, and is considered a city resort.
Job Description and Responsibility
* Prepares petty cash voucher.
* Placing the orders of the chefs which will be using for the operation.
* Checking emails from time to time to know if there are reservations
* Preparing duty roster;
* Handling outgoing and incoming calls.

Job role:
Other

November 2016 - May 2006

International Airline and Business Academy FZ-LLC

United Arab Emirates

November 2016 - May 2006

2017
* First Aid Training
HABC Lvl 2 International Award in Pediatric First Aid and the Safe Use of an Automated
External Defibrillator
HSS Health & Safety Solutions

Job role:
Other

Service Staff

May 2013 -

Club Victorin

Philippines

May 2013 -

and Responsibility
* Provide the guest with quality service at all times.
* Knowledgeable about the products we offer.
* Takes the order of the guest.
* Serve food and beverage to guests.
* Ensuring cleanliness.
* Arranging tables and keeping condiments stocked.
* Removing dishes as people finish courses
Kitchen Admin (Summer Palace Kitchen

Job role:
Customer Service and Call Center

Education

Far Eastern University Nicanor Reyes St., Sampaloc

April 2013

April 2013

Bachelor's degree, Hotel and Restaurant Management

United Arab Emirates

,

Our Lady of Caysasay Academy

March 2009

March 2009

High school or equivalent,

Secondary Level Graduated,

St. Martin Montessori School

March 2005

March 2005

High school or equivalent,

Primary Level Graduated,

Skills

CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE SKILLS
Beginner
CUSTOMER SERVICE SKILLS
Beginner
FAST
Beginner
FAST
Beginner
FIRST AID
Beginner
FIRST AID
Beginner
MARKETING
Expert
MARKETING
Expert
MICROSOFT EXCHANGE
Expert
MICROSOFT EXCHANGE
Expert
MICROSOFT MONEY
Expert
MICROSOFT MONEY
Expert
QUARK XPRESS
Expert
QUARK XPRESS
Expert
RECEIVING
Expert
RECEIVING
Expert
REPORTS
Expert
REPORTS
Expert

Languages

English
Expert
Tagalog
Expert