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Aivee Semana

Customer Relation

Belhasa Global Exchange

Lieu:
Émirats Arabes Unis
Éducation:
Baccalauréat, Hotel and Restaurant Management
Expérience:
10 années, 0 mois

Expériences professionnelles

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Indiquez vos fonctions, compétences, projets et réalisations dans chaque rôle professionnel. Si vous êtes un nouveau diplômé, vous pouvez ajouter vos activités de bénévolat ou les stages que vous avez faits.
Ajouter Expérience

Total des années d'expérience:  10 Années, 0 Mois   

juin 2014 A À présent

Customer Relation

à Belhasa Global Exchange
Lieu : Émirats Arabes Unis
Global Exchange is a part of Saif Belhasa Group, one of the most reputed
groups in the UAE. The Products & Services offered include Exchange of World-wide Money
Transfers, Telex Transfers, Foreign Currencies, Drafts & WPS Processing and distribution.
I am previously performing Compliance functions in branch being the Branch
Compliance Officer and currently assigned as the Branch-in-Charge.
Job Description and Responsibility
 Doing remittances such as Telegraphic Transfer and Express Remittances
 Handling cash
 Receiving and allocating cheque
 Tallying and reconcile reports
 Reporting any suspicious activity to Chief compliance officer
 Keep up-to-date with market trends and new developments utilizing information for
business improvement.
 Maintained positive relationships with customers to generate new revenue.
 Handling customer complaints
 Performing compliance function
 Preparing and uploading salary of different company employees.
 Delegating tasks to other staff members.
 Assist branch manager to provide optimal customer services and reconcile receipt and
cash payment.
 Administer all marketing requirements
 Supervise efficient working of staff and maintain smooth work flow
octobre 2013 A janvier 2013

Manager Trainee

à Golden Arches Development Corp
Lieu : Philippines
The Golden Arches are the symbol of McDonald's, the global fast-food restaurant chain.
Originally, real arches were part of the restaurant design.
Job Description and Responsibility
* Attending to guest complaints and queries and ensures guest satisfactions as well.
* Checking the stock levels and ensures that the stock is ordered as quickly as possible.
* Ensures that all safety and security regulations are being applied.
* Preparing, monitoring and recording daily sales.
* Supervising and monitoring staff members and motivate them to achieve the sales target.
* Briefing the staffs about their tasks and promos of the restaurant before they start their
work.
* Ensures that the restaurant service meets the standard of the establishment as a whole.
* Records all transactions completed throughout the day, week, and month.
* Achieving sales target by means of up-selling products;
* Provides good morale in the section.
juin 2012 A août 2012

à 2012 Edsa Shangri-La, Manila is a 5-star luxury hotel
Lieu : Philippines
The hotel has 632 rooms and suites, four international restaurants,
two lounges, a cafe, and a bakeshop, across two wings, and is considered a city resort.
Job Description and Responsibility
* Prepares petty cash voucher.
* Placing the orders of the chefs which will be using for the operation.
* Checking emails from time to time to know if there are reservations
* Preparing duty roster;
* Handling outgoing and incoming calls.
novembre 2016 A mai 2006

à International Airline and Business Academy FZ-LLC
Lieu : Émirats Arabes Unis
2017
* First Aid Training
HABC Lvl 2 International Award in Pediatric First Aid and the Safe Use of an Automated
External Defibrillator
HSS Health & Safety Solutions

Service Staff

à Club Victorin
Lieu : Philippines
and Responsibility
* Provide the guest with quality service at all times.
* Knowledgeable about the products we offer.
* Takes the order of the guest.
* Serve food and beverage to guests.
* Ensuring cleanliness.
* Arranging tables and keeping condiments stocked.
* Removing dishes as people finish courses
Kitchen Admin (Summer Palace Kitchen

Éducation

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avril 2013

Baccalauréat, Hotel and Restaurant Management

à Far Eastern University Nicanor Reyes St., Sampaloc
Lieu : Émirats Arabes Unis
,
mars 2009

Etudes secondaires ou équivalent,

à Our Lady of Caysasay Academy
Secondary Level
Graduated,
mars 2005

Etudes secondaires ou équivalent,

à St. Martin Montessori School
Primary Level
Graduated,

Specialties & Skills

CUSTOMER SERVICE

CUSTOMER SERVICE SKILLS

FIRST AID

MARKETING

MICROSOFT EXCHANGE

MICROSOFT MONEY

QUARK XPRESS

RECEIVING

Langues

Parlez-vous plus d\'une langue?
Dans certaines professions, la maîtrise d'une ou de plusieurs langues étrangères est un plus ; il faut donc ajouter vos compétences linguistiques pour obtenir de meilleurs résultats.

Anglais

Expert

Tagalog

Expert

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