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Aivee Semana, HR Coordinator - Onboarding & Offboarding Specialist

Aivee Semana

HR Coordinator - Onboarding & Offboarding Specialist·Dicetek LLC

United Arab Emirates

Bachelor's degree, Hotel and Restaurant Management

Work experience

Total years of experience: 10 years, 1 months

HR Coordinator - Onboarding & Offboarding Specialist

July 2024 - Present

Dicetek LLC

Dubai, United Arab Emirates

July 2024 - Present

acceptance, clearance procedures, visa/WP cancellation request
Ensure full and final settlements are completed efficiently and
within the designated timeframe.
Communicate contract updates to resources, including
notifications of non-renewal or early termination as initiated by
the client, ensuring clarity and compliance with company
protocols.
General
Maintain accurate and up-to-date employee records
Ensure compliance with local employment laws and company
policies.
Address both internal and external HR inquiries, providing
guidance and information aligned with company policies.

Company industry:
IT Services

customer relations representative

June 2014 - March 2022

Belhasa Global Exchange

Dubai, United Arab Emirates

June 2014 - March 2022

Global Exchange is a part of Saif Belhasa Group, one of the most reputed
groups in the UAE. The Products & Services offered include Exchange of World-wide Money
Transfers, Telex Transfers, Foreign Currencies, Drafts & WPS Processing and distribution.
I am previously performing Compliance functions in branch being the Branch
Compliance Officer and currently assigned as the Branch-in-Charge.
Job Description and Responsibility
 Doing remittances such as Telegraphic Transfer and Express Remittances
 Handling cash
 Receiving and allocating cheque
 Tallying and reconcile reports
 Reporting any suspicious activity to Chief compliance officer
 Keep up-to-date with market trends and new developments utilizing information for
business improvement.
 Maintained positive relationships with customers to generate new revenue.
 Handling customer complaints
 Performing compliance function
 Preparing and uploading salary of different company employees.
 Delegating tasks to other staff members.
 Assist branch manager to provide optimal customer services and reconcile receipt and
cash payment.
 Administer all marketing requirements
 Supervise efficient working of staff and maintain smooth work flow

Company industry:
Banking
Job role:
Banking

Customer Relation Assistant / Branch Incharge

June 2014 - March 2022

Belhasa Global Exchange

Dubai, United Arab Emirates

June 2014 - March 2022

utilizing information for business improvement.
⦁ Maintained with customers to

Company industry:
Banking

Manager Trainee

October 2013 - January 2014

Golden Arches Development Corp

Makati City, Philippines

October 2013 - January 2014

The Golden Arches are the symbol of McDonalds, the global fast-food restaurant chain.
Originally, real arches were part of the restaurant design.
Job Description and Responsibility
* Attending to guest complaints and queries and ensures guest satisfactions as well.
* Checking the stock levels and ensures that the stock is ordered as quickly as possible.
* Ensures that all safety and security regulations are being applied.
* Preparing, monitoring and recording daily sales.
* Supervising and monitoring staff members and motivate them to achieve the sales target.
* Briefing the staffs about their tasks and promos of the restaurant before they start their
work.
* Ensures that the restaurant service meets the standard of the establishment as a whole.
* Records all transactions completed throughout the day, week, and month.
* Achieving sales target by means of up-selling products;
* Provides good morale in the section.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Manager Trainee (McDonald's)

October 2013 - January 2014

Golden Arches Development Corp

Makati City, Philippines

October 2013 - January 2014

⦁ Attending to guest complaints and queries and ensures
guest satisfactions as well.
⦁ Checking the stock levels and ensures that the stock is
ordered as quickly as possible.
⦁ Ensures that all safety and security regulations are being
applied.
⦁ Preparing, monitoring and recording daily sales.
⦁ Supervising and monitoring staff members and motivate
them to achieve the sales target.
⦁ Briefing the staffs about their tasks and promos of the
restaurant before they start their work.
⦁ Ensures that the restaurant service meets the standard of
the establishment as a whole.
⦁ Records all transactions completed throughout the day,
week, and month.
⦁ Achieving sales target by means of up-selling products;
⦁ Provides good morale in the section.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Education

Far Eastern University Nicanor Reyes St., Sampaloc

April 2013

April 2013

Bachelor's degree, Hotel and Restaurant Management

United Arab Emirates

,

Far Eastern University

January 2013

January 2013

Bachelor's degree, Hotel & Restaurant Management

Philippines

Our Lady of Caysasay Academy

March 2009

March 2009

High school or equivalent, n/a

Philippines

Secondary Level Graduated,

Skills

CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE SKILLS
Beginner
CUSTOMER SERVICE SKILLS
Beginner
FAST
Beginner
FAST
Beginner
FIRST AID
Beginner
FIRST AID
Beginner
MARKETING
Expert
MARKETING
Expert
MICROSOFT EXCHANGE
Expert
MICROSOFT EXCHANGE
Expert
MICROSOFT MONEY
Expert
MICROSOFT MONEY
Expert
QUARK XPRESS
Expert
QUARK XPRESS
Expert
RECEIVING
Expert
RECEIVING
Expert
REPORTS
Expert
REPORTS
Expert
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
ANALYTICAL SKILLS
Intermediate
ANALYTICAL SKILLS
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CONTRACTOR LICENSE
Intermediate
CONTRACTOR LICENSE
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate

Languages

English

Expert

Tagalog

Expert

Hindi

Beginner