CIO Chief Information Officer
Panamax Infotech Limited
Total years of experience :28 years, 1 Months
Panamax is technology business arm of Bankai Ventures and responsible for all technology stack development, sales, delivery & support for its products. Also responsible for all technology & IT services needs for group companies. Currently 800+ organization with global footprint and having ODC/GSDC in India. Achievements/Tasks
•Responsible for organization and group ICT Operations, Cloud & Data Centre infra management, Cybersecurity, Governance, Risk & Compliance, Managed Services, Strategy, TCO Management, Consulting Support To Business, Project Management And Planning For Future Roadmaps.
•Working closely with Board, Senior Management, CXOs & Business Heads for alignment of ICT strategies requirements for business support.Ensuring ICT infrastructure design, purchase, delivery and deployment for internal and external client business needs.
•Responsible for overall Availability, Reliability and Scalability of Data Centre infrastructure in India, US and UK.Maintaining heterogeneous environment of Physical, Virtual infra, AF & Hybrid SAN, NAS, Backup appliances, at Multiple Collocations and geographic spread of SAAS business. We are now deploying Azure HCI to achieve hybrid cloud for our infrastructure.
•Responsible for overall Cybersecurity posture for the organization and group companies, by managing data centre, endpoint, infra, network and cloud security. Managing SOC/NOC, Red Team, Blue Team, for cybersecurity requirements with in-house / outsourced team and using EDR/MDR, SIEM, perimeter and cloud security tools. Have established security first approach by spreading awareness and working closely with stakeholder to improve product & infra security posture.
•Responsible for industry & regulatory compliance. Managing overall Governance, Risk and Compliance for organization and group companies by running internal GRC program and team. have achieved ISO27001, PCI-SLC & PCI-SSS under this program and now working towards achievement of IS27701 (PIMS), GDPR and ISO22301 ( BCMS) certifications.
•Ensuring all ICT Infra is managed, operated and maintained on 24x7 basis and support is extended to all internal business teams, as well as external clients on 24x7 basis. Operating 6 distinct teams to manage 24x7 operations, ICT Infra Support, ICT Helpdesk Support, ICT Projects (customer facing), SOC/NOC, GRC and Purchase management.
•Ensuring time to time costs optimization for capex and opex requirements, by working closely with Senior Management, CXO & other stakeholders. Currently managing 8 million USD capital budget of ICT for 2023 expansion and upgrades.
Enhancesys Innovations is creating and delivering leading edge Business Support Solution to Telecom industry. The framework are designed to provide the best of both worlds - the predictability, robustness and faster time to market of products and the flexibility and control of custom developed solutions.
Achievements:
●Successful deployment and rollout of S&D automation for Airtel Srilanka operations
●Successful delivery of 6 Scrum for S&D automation for Airtel India operations
Key Profile: Managing deliveries and operations support of all projects with major clients like in India, South Asia and Africa markets
●Responsible for timely and high quality client deliverables. Ensuring Customer Delight for these deliveries.
●Planning and creating detailed project road maps, plans, schedules and work breakdown structures.
●Managing complete SDLC for ongoing projects.
●Align teams on business objectives and track progress to ensure project milestones are completed on time, on budget and with the desired results.
●Anticipate and manage change effectively in rapidly evolving environment.
●Define processes and procedure to enhance the quality of deliveries.
●Manage onsite support deliverables as per service agreements.
●Manage quality & testing of deliveries for clients.
●Currently handling rollout of Sales & Distribution solution for leading operator in India & South Asia.
●Supporting delivery plan on upcoming projects for all products across India, South East Asia and MEA regions.
Madamobil S.A is first Greenfield CDMA1x/3G EVDO project of Life Telecom Holding (LTH) & Tecom UAE. LTH is working on long term telecommunication investments in Africa. Life Madagascar is first investment in this direction and project was commissioned in 2009.
Achievements:
●Conducted Integration & Acceptance Testing of OCS, Convergent BSS/OSS, VAS platforms, IT systems, IP Network, ISP network, IP contact centre, Conducted Integration and Acceptance Testing of Packet core network and end user service experience.
●Establishment & release of IT/ITES RFP for expansion to 14 new cities.
●Successfully re-optimization of satellite gateway and re-negotiations with bandwidth provider to reduce bandwidth costs from $ 2100 to $ 1200 per Mbps within 12 months.
●Assisted Business Units for using technology to manage customer lifecycles, product development & release and improve marketing return on investment
●Successfully tested and integrated Linux based computing environment to reduce OPEX costs of licensing.
Key Profile: Responsible for all technology and e-commerce plans for investee companies. Spearheading complete IT operation of Madagascar network which includes O&M of OCS, Convergent BSS/ OSS, Provisioning, Customer Life Cycle, CRM, Selfcare, e-recharge, Mediation, Interconnect, VAS, Data Services, Enterprise IT, Network Management, ISP network, IP security and IP Contact centre,
●Responsible for evaluation of Technology and IT part of investment proposals and deliver TCO of related investment.
●To evaluate all technical, functional, associated risks, enterprise integration & solution architectural aspects for projects and derive short and long term investment requirement.
●Managed Capex and Opex Budget of USD 20million for IT Infrastructure, Internet operations, New City Roll-outs, applications and custom developments.
●Responsible for complete IT infrastructure, satellite earth station, data centre planning and operations management.
●Evaluating and deploying RFP for new services and evaluating multivendor bids.
●Identifying new technologies, growth areas and product synergies in the data/internet services environment.
●Liaising with Government and Internet agencies including AFRINIC and OMERT.
Starcomms is National CDMA Mobile and Fixed Wireless operator in Nigeria holding unified license, with network reach over than 2 million subscriber base. Starcomms is providing full bouquet of telecom services.
Achievements:
●Upgrade of Post-paid BSS/OSS, provisioning, for expansion as well accommodate new CRM & data service products
●Worked closely with customer care department to improve contact centre ACD, CRM and back office processes to improve service delivery to internet customers. The call completion rate of 80% was achieved in 4 month from ongoing 35%-40%.
●Rolled out voucher based recharge system for Internet by integrating all silos and legacy applications (IN, AAA, Post-paid Billing, HLR, Financial Application, etc.), resulting in less queue up at point of sales.
●Upgrade of Mediation system as single reference to existing nodes as well as to accommodate prepaid and postpaid CDR to support new applications like RA, FMS, Interconnect and BI.
●Significantly contribution to growth of internet subscriber base from 25K to 130K within 1 year by closely working with sales and marketing department to realize new products for targeted approach. Introduced VPN/Remote VPN services for corporate clients on 1X/EVDO network.
●Successfully introduced secure VPN based bank ATM communication systems on CDMA 1X/ EVDO network. More than 1000 ATM connections deployed.
●Identified problem in service delivery and managed scope, design and implementation of Call centre CRM and ensured better productivity, reduction of call time at the Call Centre.
●Established satellite gateway in Lagos, Port Harcourt & Kano states with lowest per Mbps cost of bandwidth & scalable capacity up to 300Mbps; reduced cost from $ 2250 to $1640 per Mbps and minimized OPEX.
●In 2009 realized bandwidth costs to USD 300 per Mbps by contracting International fibre connectivity with Main One Nigeria on IRR basis.
●Implemented VoIP infrastructure to handle 5000 concurrent international calls (Capable of handling approx 6 million minutes a day).
Key Profile: Managed IN, Postpaid BSS/OSS, Provisioning, Customer Lifecycle, Contact Centre, CRM, Selfcare, e-recharge, management and operations. ISP network, IP security, IP MPLS backbone and Mobile internet service & support.
●Handled Capex and Opex Budget of USD 30million for IT Infrastructure, Internet operations, New City Roll-outs, applications and custom developments.
●Managed 3 teams of 56 personnel in handling Corporate IT, Data Technical and Data Support functions with the help of 3 Managers and 8 Network/IT Specialists.
●Identified technologies, growth areas and new product synergies in data/internet services environment.
●Created a controlled environment for end-end service delivery of data services and introduced root cause analysis approach to eliminate recurring issues.
●Upgraded & implemented single Mediation system for all billing & RA requirements.
●Managed Tier 2 and Tier 3 service support to the data service consumers.
●Established and managed policy, processes and KPI framework for IT and related services.
●Liaised with Government and Internet agencies (AFRINIC, National Internet Exchange (NIX) and ISPAN).
Sify is India’s first, largest network and e-Commerce services company in India, offering end-to-end solutions with a comprehensive range of products delivered over a common Internet backbone infrastructure.
Achievements:
●Supervised establishment of Level 3 Internet Data Centre at Bangalore, designed for 2*(n+1) resilience and first of its kind in India and participated in the design, implementation and operational level activities.
●Launched Sify’s Internet services in 4 cities in northern India during 1999-2001.
●Designed & implemented Metro Ethernet network on dark fibre to connect wireless POPs across Delhi & Bangalore in 2004-2005.
●Consistently achieved 99.9% uptime KPI for ISP NOC and services for operations.
●Set up new NOC at Delhi and successfully migrated services from the old NOC with minimum impact on services and 0% downtime of business for customers.
Key Profile: Joined Sify Ltd. in 1999, worked in various roles, managed daily Internet Network operations and ensured service delivery & support to the corporate customers.
●Handled technical operations of Level 3 IDC, 33 NOCs/POPs, P2MP Wireless Network, Fibre MAN, 300 strong Cyber Café Chain, 12000 Home Broadband Users and VPN/Internet services to 500 corporate clients during last assignment.
●Handled Interstate & Intrastate bandwidth management, capacity management, network infrastructure management and vendor management functionalities.
●Established pan India VPN networks for major MNC clients. With Hub as Delhi/NCR and numerous other clients.
●Achieved service delivery, SLA management and performance management as per assigned quality indicators in ISO 9001-2000 Quality Management System
●Liaised with Government agencies, basic Service Operators, National Internet Exchange and ISPAI.
Finished my Electronics Engineering with major subjects in Satellite Communication , Telecommunications.