Diecetek Dubai, Technical Consultant
Barwa Bank
Total years of experience :4 years, 6 Months
Diecetek Dubai, Technical Consultant (Barwa Bank, Doha) May 2014 - Present
Dicetek is a global IT Solutions Provider with Headquarters in Singapore. Dicetek offers business solutions for a wide range of industries by bringing innovative ideas and cutting edge technologies Dicetek is currently servicing over 200 clients worldwide and has a strong team of 500+ technical consultants working on various project assignments across the globe.
Dicetek's product solutions spans across the verticals on IT Professional Services, Job Portals and Hospitality Industry.
The software development centres in Singapore, Chennai and Dubai are well equipped to address complex technology & business requirements and cater to the entire software development life cycle.
Responsibilities as Technical Consultant
• Implementation/Integration of Card Management System - POWERCARD (Debit & Credit)
• Integration of channels IVR, Internet Banking, Switch with Middleware (IBM web sphere/ Message Broker) and CMS
• Reports development and Reports migration.
• Domain consultancy and system integration.
• Provide Support to business team for daily issues. Coordinate with vendors and work closely for the solution of the issues.
• Maintain the smooth operations and daily tasks
• Maintains various application versions for error simulation and rectification
• Ensure inter-department & intra-department SLAs are honored.
• Maintain and develop business user documentation of projects like Test Cases, User Training manuals etc.
• Provide training to Business Users
• Gather's requirement for any new change requests from Business
Transaction Processing Systems Pakistan, Karachi March 2010 - April -2014
Technical Consultant
TPS is a leading technology provider of EFT switch and payment processing related solutions and services. With more than a decade of focused domain expertise, TPS empowers self-service & financial delivery infrastructure of over 130 Banks and Telecom companies in 32 countries across South Asia, Asia Pacific, Middle East-Gulf, Europe and Africa. Specializes in providing Technical support, Implement, maintain, Deployment & manage software/IT Technical support to reputable International and Local clients.
Responsibilities as Technical Consultant
• Implement, configure, modify, integrate and certify TPS software with other financial systems within Standard Operating Procedure guidelines
• Deliver solutions to technical teams and support wide range of technologies
• Provides domain consultancy and system integration services to clients.
• Design, customize and test financial middleware based on N-Tier Architecture.
• Provides effective software support to TPS clients for TPS software products
• Responsible for management and technical support operations of various national and international clients.
• Maintains various client application versions for error simulation and rectification
• Ensure inter-department & intra-department SLAs are honoured.
• Maintain and develops end user documentation of projects like Test Cases, User Training manuals, Cut-over plans, Status Reports etc.
• Provide operational and domain training to clients
• Gather's requirement for any new change requests and initiates Change request for financial evaluation and costing.
• Co-ordinate project in case of international deployments.
• Development of Reports for modules such as Transaction Monitoring and settlement, Personalization, Switch etc
• Experience of working with different acquiring channels e.g ATMs, POS, Internet, Mobile channels.
• Experience in ISO8583, Webservices, NDC, DDC ( Diebold) message interfaces
• Experience working with VISA, MASTER Card, CUP, FUNDAMO systems NCR, Wincor and Diebold Terminals
• Experience with THALES and SAFENET HSMs
• Providing technical support and solutions to clients and assistance in - Day to Day operations
- Settlement and reconciliation
- Reporting
- Information retrieval
- Dispute resolutions
• Technical support to multiple International/ Local clients
• 24x7 support to Local and International clients.
Major Projects
• Migration of complete payment switching system/services, Payment/International Remittance Gateway, complete migration of multi-institution payment switching system/services and POS Merchant Management solution with Visa Net certifications (BPCE Group - BICEC, BCI and MUCODEC Banks, Cameroon)
• Acquiring on POS & Wincor (TMFB, Pakistan)
• Fundamo Cards Acquiring on TMFB and 1-Link (TMFB, Pakistan)
• Post Migration/Deployment Switch support, UBL Pakistan
• BIOMETRIC ATM (UBL)
• Linux Migration
Red Hat Linux 5, Windows Server 2008, Oracle 11g, IIS 7.0, Visual Studio, Crystal Reports, PL/SQL, C/C++, C#, ASP.NET, FINsim ATM simulators, Simulatrix ISO8583 simulator
Team Size: 4
Role: Implementation Engineer
Description: - Designed, customized and tested Bank's application which is based on N-Tier architecture.
- Assigned as an implementation engineer to upgrade Financial middleware to acquire off-us customer transactions (VISA)
- Performed complete System testing for all acquiring and issuing customers and certified bank's financial middleware with VISA.
- Provided consultancy in optimizing daily operations and system performance.
- Provided on-site training, support and assistance to Operation team
- Development of new Reports in the subsystem using Crystal Reports and Oracle.
- Optimizing and tuning Database procedures for improved system performance.
- System Monitoring and maintenance, tuning of storage thresholds for Production and DR environments
- Testing and Implementation of Updates and Change requests.
- Requirement gathering of any new change request.
- Product Consultancy regarding future changes for business growth.
- Study and review current systems architecture and specifications to develop preliminary core system functionality.
- Design user level architecture diagrams and data modeling and system level artifacts used to map the core functionalities/specifications.
- Project scheduling and tasks management internally and externally with the use of project sheets and plans and to track each deliverables and activity.
- Involved directly in all commensuration used for analyst, designed and developer and support implementation/deployment specialist.
- Responsible for projecting schedules and deliverable dates with quality system test plans.
- Analyzed and designed various documentation used by system designer, analyst and support specialists.
- Conduct various meetings and trainings internally to meet the deadlines and to highlight key areas in each phase.
- Reviewed user data models and design level documents to validate the user business requirements.
Key Accomplishment: - Successfully implemented and deployed different phases of projects and services with minimal downtime.
- Deployment/Installation of Oracle server.
- Conduct various user levels training to provide users a perspective about the systems, components and services and their working.
- Processes and procedures have been matured and became the part of company's SPEG.
- Provide error and bug free systems, products and components and design several critical documents used for other projects to mature practices and deliverables.
- Merchant and IR systems have been designed with easy integration and with robust approach.
- Implementation and deployment teams have been formalized in order to provide 100% services and with quality standard.
- Develop early Project Plan. Develop the WBS
- Certification of the system with other products and entities
Bachelor of Engineering, Computer systems. Secured Gold Medal. My areas of interest have always been relevant to my field which include Systems Integration.
HSC (Pre-Engineering) PIHSS, Ajman, UAE (2003 - 2005)
SSC (Science) PIHSS, Ajman, UAE (2001 - 2003)