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Ajad Lubowa , SALES ASSOCIATE

Ajad Lubowa

SALES ASSOCIATE·APPAREL GROUP SKECHERS BRAND

United Arab Emirates

Bachelor's degree, ADMINISTRATION

Work experience

Total years of experience: 6 years, 7 months

SALES ASSOCIATE

February 2025 - April 2026

APPAREL GROUP SKECHERS BRAND

Dubai, United Arab Emirates

February 2025 - April 2026

• Greeted customers warmly and offered assistance.
• Operated POS to handle purchases, refunds, and
exchanges for customers.
• Demonstrated exceptional customer service skills.
• Opened and closed cash registers and made deposits.
Company industry:
Retail & Wholesale
Job role:
Sales

SALES ASSOCIATE

February 2025 - April 2026

Apparel Group/ Skechers

Dubai, United Arab Emirates

February 2025 - April 2026

Provided exceptional customer service, leading to a 95%
satisfaction rate.
Conducted product demonstrations, resulting in a 40% increase in
conversions.
Implemented effective merchandising strategies, increasing
product visibility.
Developed strong customer relationships, boosting repeat business
by 25%.
Company industry:
Retail & Wholesale
Job role:
Sales

SALES REPRESENTATIVE

July 2022 - September 2024

Ceasar Supermarket

Dubai, United Arab Emirates

July 2022 - September 2024

Exceeded sales targets by 30% consistently over three years.
Developed strong client relationships, boosting repeat business by
40%.
Implemented strategic sales techniques, increasing conversion
rates by 25%.
Achieved recognition as Top Sales Performer for two consecutive
years.
Company industry:
Supermarket
Job role:
Sales

SALES REPRESENTATIVE

September 2022 - December 2023

CAESAR SUPERMARKET

Dubai, United Arab Emirates

September 2022 - December 2023

• Achieve agreed sales targets and outcomes within
schedule.
• Enhanced brand visibility by participating in trade
shows.
• Promoted up-sell opportunities during customer
interactions.
• Participated in team-building activities, promoting
good work environment.
Company industry:
Retail & Wholesale
Job role:
Sales

RETAIL SALES ASSOCIATE

April 2021 - August 2022

TIME BAG

Dubai, United Arab Emirates

April 2021 - August 2022

• Conducted inventory checks to ensure stock accuracy.
• Provided product knowledge to customers for
informed purchases.
• Led the training of new staff members to improve
team efficiency.
• Dealt with returns, ensuring customer satisfaction.
• Balanced till at end of day, maintaining accurate
records.
• Managed queue effectively during peak hours for
seamless checkout process.
• Assisted customers with enquiries to enhance their
shopping experience.
Company industry:
Retail & Wholesale
Job role:
Sales

CUSTOMER SERVICE/ SALES PERSONNEL

April 2021 - May 2022

Time Bag

Dubai, United Arab Emirates

April 2021 - May 2022

Utilized CRM tools to track leads, resulting in a 50% conversion
rate.
Exceeded sales targets by 30% through exceptional customer
engagement.
Developed strong client relationships, boosting repeat business by
25%.
Implemented upselling techniques, increasing average transaction
value by 15%.
Company industry:
Retail & Wholesale
Job role:
Sales

CASHIER

June 2019 - December 2020

NOON

Dubai, United Arab Emirates

June 2019 - December 2020

Handled customer transactions accurately using POS systems and cash registers
Provided excellent customer service in a fast-paced retail/supermarket environment
Managed cash, card, and mobile payments while maintaining accurate cash balances
Assisted customers with inquiries, refunds, and product information
Maintained cleanliness and organization at the checkout area
Supported stocking shelves and monitoring product availability when needed
Worked as part of a team to achieve daily sales and customer satisfaction goals
Company industry:
Internet & E-commerce
Job role:
Accounting and Auditing

CUSTOMER SERVICE/ CASHIER

March 2019 - August 2020

NOON

Al Ain, United Arab Emirates

March 2019 - August 2020

Delivered exceptional customer service, boosting satisfaction
scores by 20%
Upsold products, increasing average sale value by 15%
Maintained accurate cash handling, achieving 100% error-free
audits
Company industry:
Internet & E-commerce
Job role:
Customer Service and Call Center

Education

Makerere University

January 2014

January 2014

Bachelor's degree, ADMINISTRATION

Uganda

Makerere University

January 2014

January 2014

Bachelor's degree, Business Administration

Uganda

Kyaddondo S.S

January 2009

January 2009

High school or equivalent, Applied And Performing Arts

Uganda

Skills

CASH MANAGEMENT
Intermediate
CASH MANAGEMENT
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INVENTORY MANAGEMENT
Intermediate
INVENTORY MANAGEMENT
Intermediate
POINT OF SALE
Intermediate
POINT OF SALE
Intermediate
PRODUCT KNOWLEDGE
Intermediate
PRODUCT KNOWLEDGE
Intermediate
RETAIL SALES
Intermediate
RETAIL SALES
Intermediate
Retail
Expert
Retail
Expert
Management
Expert
Management
Expert
Banking
Expert
Banking
Expert
Microsoft Office
Expert
Microsoft Office
Expert
CASH HANDLING
Intermediate
CASH HANDLING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
GOAL ORIENTED
Intermediate
GOAL ORIENTED
Intermediate
MERCHANDISING
Intermediate
MERCHANDISING
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES STRATEGY
Intermediate
SALES STRATEGY
Intermediate
SALES TERRITORY MANAGEMENT
Intermediate
SALES TERRITORY MANAGEMENT
Intermediate
TEAMWORK
Intermediate
TEAMWORK
Intermediate
UPSELLING
Intermediate
UPSELLING
Intermediate
EXCELLENT IN K.P.Is
Expert
EXCELLENT IN K.P.Is
Expert
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert

Languages

Arabic

Beginner

English

Expert

Training and Certifications

Certifications
People management certified

Hobbies and interests

watching football