Manager - Learning & Development - Water Plants
GULF ECO SERVICES (Sharjah Electricity & Water Authority)
Total years of experience :18 years, 10 Months
- Recruitment, induction, engagement and skill development of water plant staff for SEWA.
- Conducting the training Need Analysis through regular functional knowledge tests and supervisor feedback based behavioral analysis.
- Designed and implemented the complete one year induction program for the graduate engineering trainees.
- Conducting all regular training programs and refresher courses
- Effective employee engagement through timely job rotations and deployment of other job related projects.
- Effective utilization of the manpower
- Undertaking both functional and behavioral training for the engineers, technicians, mechanics and chemists.
- Preparation and maintaining the dashboard for all the pre and post training & coaching data.
• Created a Learning & Development function in the company with specific annual budgets
• Managing and conducting cross border learning programs targeted for multiracial, multinational and multicultural learners in manufacturing & retail sector
• Regular ‘Train the Trainer’ program targeted to branch Sales Managers to enable them to be an effective coach for their team.
• Solely designed the department wise product/ sales training modules and rolled out in multiple branch sales teams with periodic updates in the training content.
• Regularly in touch with product brand managers and periodic updating the product changes in the training modules with more specific FABing techniques.
• Conducted the senior level training programs like successive planning, finance and budgeting, Leadership management and sustenance among organizational senior management.
• Assistance in Recruiting, training and developing branch managers and branch sales team (internal & External)
• Conducting new joiners Induction programs and specific skill related programs for the entire corporate and branch team.
• Facilitating On the job coaching sessions among the branch/functional managers among their team members.
• Roll out of sales promotional activities and other employee engagements in line with the company guidelines
• Creation of sales training programs and rolled out other need based targeted sales training programs
• Played a key role in starting the ‘Dealer Manpower Development’ function in Mahindra & Mahindra
• Designed and executed the complete product training module which comprises all Mahindra products on road with closely working with the brand team.
• Rolled out two processes and both were selected as the best practice among all circles in India - Buddy Process in Mahindra and Enquiry & Target Management - for sales force in dealership.
• Introduced & implemented transition management for Sales Managers in Dealerships - Initialization of handholding and on the job coaching process.
• Initialized the first e-learning sessions in the organization in basic induction program - Auto basics and selling basics.
• First 100% MILE product trained and certified sales consultants in the country (F 2008-09)
• Introduced Specific structure for On the Job coaching & Role Play assessments in accordance with major external training agencies like Raytheon and Bharti learning Systems.
• Rolled out Ingenious e-certification Portal - A full-fledged training e-portal for training & Certification of dealer manpower. (with the support of Wipro Systems & Tech Mahindra)
• Won the award for Successful training & coaching interventions during Mahindra Xylo Launch specially for the pre and post launch product training programs
• Rolled out National level dealership employee engagement program like ‘Mahindra Idol’, which is reward and recognition programs based on assessment of their skills and knowledge on product/process knowledge and selling/service skills.
• Introduced Transition Management (Buddy Process) for all New joinees for the first time in the organization
• Planned and implemented a Training Structure for Sales & CSD department with the support of NIS Sparta
• Solely Designed an ‘Employee hand book’ for the first time in Reliance Communications for the New Joinees
• Conducted Pulse survey among all who were not more than 3 months old in the system (E-sat for new joinees) for the first time to evaluate the efficiency of buddy process
• Designed and delivered a 5 day Induction Program for new Joinees across functions in Kerala circle.
• Successfully conducted TTT for Sales Managers (CSM, PPM & DST Managers) with the support of external agencies like NIS.
• Started Employee engagement activities like Birthday bash & Anniversary Bash celebrations in the Circle Office. Proposed an idea of having HR SPOCs in every cluster offices to drive the same.
• Best Training & Coaching Award (Nationally) for H2 2007 - 2008. The assessment was based on the productivity increase post training/coaching interventions and feedback scores.
• Conducting outdoor ‘On the job coaching sessions’ along with the sales team and their assessment and development planning.
• Certified ‘Train The Trainer’ Program conducted by Door Inc in Chennai in 2007
• Six Sigma Yellow belt Certified - Enhanced the effectiveness of training program due to well structured facilitation of NHIP (New Hire Induction Program).
• Implemented Performance Improvement Programs for sales Officers and implemented the BASL coaching models in the sales team.
