AJAS شايك

Managed the e-Permit-to-Work system, performed system testing (UAT), maintained permit data, supported end users, coordinated with cross-functional teams, and ensured safe, compliant, and efficient permit operations.

Provided technical support and application support to users by troubleshooting software and system issues. Assisted in incident resolution, user account management, software installation, and system maintenance. Worked closely with internal teams to ensure timely issue resolution and smooth IT operations. Maintained support documentation, followed standard operating procedures, and delivered quality customer service while meeting assigned service levels.

Provided 24/7 IT service desk support, resolved Windows, VPN, Outlook, and Active Directory issues, managed ServiceNow tickets, and ensured timely incident resolution while meeting SLA targets.