Project manager
Royal Bank of Scotland Group
Total years of experience :20 years, 1 Months
Key Deliverables:
IT Infrastructure Project Management: Managed IT infrastructure Projects across UK & Scotland for internal and external customers via managing various groups of internal resources and onsite & offshore suppliers. Handled End to End project management of infrastructure projects in Virtualized and physical environment.
Program Management: Handled multiple projects with accountability of project planning, defining scope, budgeting, scheduling, analyzing requirements and identifying dependencies, performing risk assessment & devising mitigation strategies. Worked out project requirements & monitored overall operations for on-time completion of the projects adhering set quality guidelines\standards and change management process.
PMO / Project Leadership: Optimized project management processes while working in close association with the PMO and implemented across projects/programs managed.
Project Deliverables Management: Played a key role in finalizing policies & procedures and obtaining approval from customers; periodic review of project delivery performance at enterprise level; ensured to meet deadlines while keeping management and key stakeholders informed on project progress, status and/or concerns. Managed and maintained project technical documentation in adherence to project governance and as lessons learned.
Client/Stakeholder Liaison & Coordination: Drove a team of multi-disciplinary professionals and liaising with the client at all stages of the project for securing approvals, finalization of specifications, reporting progress and final handover.
Team Management: Mentored and trained project members to enable them to perform effectively. Created and sustained a dynamic environment that fosters development opportunities and motivates high performance amongst team members.
Quality Assurance: Provide sessions on project quality and governance, validation through regular project quality audits
Key Deliverables:
Involved in End to End Project Management of small, medium to large sized (both T&M and Fixed Fee) projects. Created and implemented best practices across all projects deliverables to ensure project delivery ahead of time and below cost expectations. Oversaw and coordinated the day-to-day running of projects by assisting Senior Managers in development, updating and monitoring of business and action plans
Key Deliverables:
Designed SLA for application based on business requirements. Monitoring and reporting Service provider performance against the SLA agreed. Optimized existing processes and increased process efficiency while working on Business Process improvement. Conducted Business continuity planning and data centre failovers. Acted as a focal for communications and escalations. Conducted issue analysis related to Infrastructure & applications & work with operator and vendor for detailed causal analysis and future prevention. Ensured capacity augmentation planning and implementation of the current infrastructure for peak filing season to improve availability, performance and capacity.
Key Accountability:
Manage move 2000 Solaris servers
Provide application support.
Maintain and report utilisation of team resources:
Key Accountability
Provide telephone support on Peripheral devices.:
Key accountability:
Provide telephone support on Laptops to US based customers.
• Master of Computer Applications from Madras University in 2004.
• Bachelors in Science (Computer science) from Osmaina University in 2001.
