Compliance Officer & Internal Auditor
Tata Teleservices Ltd.
Total years of experience :20 years, 4 Months
• Liaisoning with DoT Offices & TERM Cells regarding Consumer Grievance Redressal, Monthly subscriber-base reports and sample submissions, CAF Compliance Scores, Network BTS-EMR-TEC submissions, Annual UASL Inspections and other DoT compliances
• Interaction with TRAI authorities towards Monthly Quality of Service audits, Consumer Grievance Redressal, Report submissions, Consumer Awareness Workshops, representing organisation at TRAI Press meets and conferences and ensuring other TRAI compliances
• Supporting Gujarat Police Authorities, designated Law Enforcement agencies with Investigation on 24X7 basis, Lawful Interception management and reconciliation, Liaisoning with Senior Police Officers for compliances, attending regular review meetings and conferences
• Interacting with various administrative authorities like Collector Office, DM Office, MHA, Election Commission, etc. towards regular review meetings and other compliances
• Co-ordination with internal business teams, stringent internal audits and timely submission of compliances on monthly basis
• Special projects - Bulk connection compliances (>9 identification-verification and user-lists), MNP CAF-compliance identification and regularization, Compliance on para 3(i) & 3(ii) of DoT guidelines, TV of outstation customers, etc.
Completed Master's in Business Administration with distinction marks
Completed 3 years Degree in Business Administration with First Class marks
Cleared with impressive scores in reputed ISC Board School