Manager- Data Analysis
Etihad Airways
Total years of experience :18 years, 6 Months
Manager- Data Analysis
Key Roles: Supplier Performance Management, Quality Assurance Analyst, Technology Business Management Analyst
Key responsibilities:-
- Define, Deploy and Implement Supplier Performance Management Function in Etihad IT
- Perform Supplier relationship activities with Assigned Suppliers
- Perform IT Financial Management
- Auditing/Assurance of process compliance and internal controls
- Ensure a continuous Service Improvement culture within the IT department for processes and report on findings
- Support the business through the implementation process and contribute the clarity of communication to the Business
- Track benefits accrual and provide feedback to Business Sponsors on achievement of expected benefits
- Discovers and analyses requirements to ensure fitness for purpose, effectiveness and efficiency, challenging positively as appropriate
- Contributes to selection of the most appropriate means of representing business requirements in the context of a specific change initiative, ensuring traceability back to source
SAP India Pvt Ltd, Bangalore (Sep 13- Present)
Project Consultant
Key Roles: Quality Management Consultant (Quality Assurance Lead)
Role Quality Assurance Lead
Responsibilities/
Deliverables
- Escalates quality related issues to GD Project Manager, GD Regional Delivery Head, GD Practice Lead, GD Regional Head & GD Quality Manager
- Ensures compliance of the QMS at the project level in an independent capacity
- Participate in the project kick-off meeting and project team meetings
- Share the learning/best practices from past experience / similar projects
- Prepare the Quality Plan and ensure that it is approved
- Identify the relevant life cycle model and related accelerators
- Helps in tailoring the processes as per project requirements
- Provide training/orientation to project team on QMS/processes
- Metrics data collection, process performance model implementation & analysis
- Ensure that Quality Control activities are performed.
- Ensure that defects are tracked to closure.
- Facilitate the root cause analysis resolution meeting for defects and problems
- Report the Quality related risks and issues on a weekly basis
- Perform weekly compliance checks and report
- Perform project reviews and report
- Perform Partner Audit (if applicable)
- Ensure that project learning is captured
- Process Improvement by collecting process improvement suggestions from project.
Key Roles: Sr. Quality & Regulatory Consultant ( (Q&R HealthCare) (Nov 2011- Sep 13
As a Sr. quality and Regulatory Consultant, my role is to facilitate the product development projects, in complying to the applicable regulatory standards and ensure the identified measures are implemented to deliver the quality product with compliance to all standards.
Responsibilities include: • Handling the Quality assurance and regulatory activities for the project running in the assigned Business unit
• Verification of execution of processes and their deliverables in design control/product creation and report the findings to senior management
• Involved in reviews on all the relevant phases of the projects and assist team in identifying applicable standards and complying to the same
• Review and Approval of designated project documentation in design control/product creation projects.
• Evaluating the project activities from an outside perspective and ensure the adherence to the Quality management system
• Translates regulations and standards and bring them to consolidation in the organization and the Quality Management System
• Provide visibility to the BU program management on the project level as well as a program level
• Support and represent Q&R discipline in Design Reviews, Health Risk Assessments
• Support and advise the organization in CAPA action closure
• Preparing the team for any internal /External audits like ISO 13485/ FDA/CMMi compliance
Technical Specialist (Quality) (Reporting to Program Manager (Quality))
Key Roles: Sr.Process Consultant (ISO20K)
Philips Electronics India Ltd, Bangalore (Jan '08- Sep 13)
Sr. Technical Specialist (Quality) (Reporting to Program Manager (Quality))
Cluster Integration Program- part of ISO 20000 global Initiative (Jan2011- Nov 2011)
As a Sr. Process Consultant my role is to extend the standardization achieved in Bangalore across the Philips Globally by leveraging the past implementation experience in Bangalore. This includes coming up with Proposal for the Global program, Execution of the program, implementation, maintenance of ISO 20 K certified processes for Cluster Organization spread across the Globe. Reported to Global Program Manager.
Responsibilities include:
• Conducted interviews & worked closely with senior IT executives, while assessing the current state of operations within the cluster organization across the globe.
• Designed, developed workflows & automated processes, in line & consistent with the tool configuration & limitations;
• Customized processes & tools for cluster operations while designing for future state. Aided cluster PMs in setting up & transitioning to the new Service Management tool.
• Facilitated Deployment through training programs & hand-holding sessions on the deployed processes, for various cluster teams across the globe.
• Scheduled & conducted monthly compliance & internal audit to ensure process compliance;
ISO20000 roll out - Philips Bangalore (Jan 2010-Dec 2010)
As a Sr. Process Consultant my role is to analyze, design and engineer business processes; apply industrial best practices across the organization. This includes implementation of standards and norms; facilitating the management, maintenance and education of the business on process and procedural frameworks. This involves first-level analysis of data including Trends Analysis, Quality Analysis and opportunity identification.
Responsibilities include:
• Process Consultant - Implementing ITIL processes across PIC Business units for Application Management support services.
• Guided the organization towards a successful recertification in ISO 20000 by mentoring project members by conducting awareness sessions on the ISO 20000 framework.
• Leading and Mentoring a team of 4 SQA's - responsible for conducting Internal Audits as well as facilitate closure of all audit findings and maintain Process Quality.
• Set Control Objectives and successfully lead PIC ITApps through a SAS70 & ICS Sox compliance audit, reporting on the organization's internal controls to clients, client's auditors and other interested parties.
• Member of the Global Knowledge & Process management team working on processes to Improve knowledge retention of the quality of deliverables and Client satisfaction.
• Facilitating engagements in identifying and implementing Service Improvements on an ongoing basis therefore providing value add to the client.
• Facilitate Customer satisfaction survey for engagements.
• Being a SME - Conducted training programs on ITIL, ISO 20000 and Process Quality.
• Reviewing Process Compliance Index, Causal Analysis Report and Monthly project Metrics for engagements thus tracking ticket complexities, defects, enhancements, schedule - effort variances and other project efforts as part of quantitative measurement.
• Captured Best practices and Lessons learnt for engagements.
• Escalate concerns and issues to the DU (Delivery Unit) Head & Quality Head when required.
• Supported the organization through continuous assessment & monitoring, leading to successful certification by the organization with no NCs during the final audit & first in Philips Business to achieve this certification;
Sr.Process Consultant (ITIL/CMMI) Jan 08-Jan 2010
❖ Responsible for Conducting ITIL Gap Analysis at a business unit level and facilitate the team in closing the gaps identified, track to closure.
❖ Involved in preparing a Business unit for CMMi Level 3 implementation & Assessment
❖ Supported & Setup the Global Security, Risk, Compliance & Quality (SRCQ) team to achieve SOX compliance
❖ Part of the Internal audit team in the organization
❖ Accountable for the preparation of audits, defining the scope, checklists preparation for various processes
❖ Instrumental in Process Expert team in IT applications, defining the Service operation processes across the globe
❖ Deployed the Global Support process for Service Operations team; Involved in the End to end deployment starting from Strategy, planning and played a lead role in coordinating the training for the whole support team on the processes and the Support tools
❖ As a SME - Trainer for HP Service Manager 7 & Participated in post implementation review phase
❖ Lead the QM Process Expert Team from Bangalore to define QM process for the Global Philips Organization
❖ Set up PMO for Service Support for Philips Common Platforms Sector globally
Operational Quality Consultant: ❖ Ensuring Successful delivery of project by Microsoft Competence Group Bangalore.
❖ Ensure the Projects are operating at CMMi Level III
❖ Defining processes for Application Maintenance projects
❖ Analyzing key Process Indicators for all the allocated projects, identify the areas of improvement and facilitate the team to identify corrective actions for improvement, track them to closure
❖ Instrumental in Refurbishing the entire Application Maintenance Way of working process documentation along with other members from Business Excellence and Quality Management Team
UST Global, Trivandrum (Mar '06- Dec '07)
Process Consultant (CMMi) (Reporting to SQA Manager)
Key Deliverables: ❖ Handling Software Quality Assurance activities in 3 Business Units including development, enhancement, maintenance and production support (client was US Retail Major) projects
❖ Involved in KPMG CMMi GAP assessment along with project Managers
❖ Instrumental in SQA plans for the projects, with detailed reviewing, auditing and reporting plans
❖ Reviewing all project Management artifacts including Project Plans, Schedules, Risk and Configuration Management Plans
❖ Handling Business and technical Requirements, Test Plans, Design Documents and acted as a moderator for several reviews
❖ Evaluating resource allocation, loading and scheduling and helped the project Managers optimize.
❖ Involved in Assisting senior management in reviews
❖ Performing manual testing during Pre Delivery checks
❖ Monitor Configuration control and facilitate Configuration and Version control of code and all artifacts
❖ Handling end to end requirement traceability and verify the Requirement Traceability Matrix
❖ Reviewing Change Requests and Change Management process
❖ Preparing team for external audits including SOX and CMMi compliance
❖ Handling teams implement Earned Value Management and EVM metrics collection and analysis
❖ Involved in Preparing BU specific Metrics collection template for production support projects in one of the BUs
❖ Instrumental in preparing process training program for Project Leaders and Senior Engineers
UST Global, Trivandrum (Dec '05- Mar '06)
Software Engineer (Reporting to Project manager)
Key Deliverables: ❖ Involved in team delivering Projects to Fortune 500 client in US
❖ Primary responsibilities include implementation, unit testing of the module assigned
First Class
1st in School