Customer Service Representative cum property management
Mareena Towers Real Estate Co.
Total years of experience :11 years, 10 Months
Handled general office duties including ordering and procuring supplies and stationary, purchasing materials, basic bookkeeping and other administrative activities.
Greeted visitors, understood their requirements and determined whether they should be given access to specific individuals or department.
Answered phone calls and transferred to the appropriate staff member; received, sorted and distributed incoming mails and faxes as well as prepared outgoing mail for distribution.
Prepared invoices, reports, memos, letters, financial statements and other documents using word processing, spreadsheet, database or other presentation software.
Updated and maintained databases such as mailing lists, contact lists and client information; maintained records in management database systems.
Provided secretarial and administrative support to management; organized and scheduled appointments of senior executives, made travel arrangement, attended meetings and recorded minutes of meetings.
Maintained trusting relationships with suppliers and carried out effective negotiation on prices, terms of payments and delivery on the basis of comparative statement.
1. consulting with clients to discuss behavioral concerns and training needs.
2. Identifying additional behavioral concerns and communicating them to clients.
3. Developing suitable training plans for dogs and documenting their progress.
4. Teaching dogs to obey basic commands using various training techniques that are best suited to each dog’s personality and attributes.
5. Implementing appropriate training programs to address and resolve problem areas, including aggression, separation anxiety, hyperactivity, and biting.
6. Ensuring that the training areas are clean and tidy.
7. Teaching clients appropriate training methods to enforce and maintain behaviors and skills learned by their dogs during training sessions.
8. Contacting clients to schedule training appointments, and inquire into overdue payments.
KEY RESPONSIBILITIES:
• Coordinated with custom brokers to facilitate the passage of goods through customs; prepared and processed import and export documentation as per customs regulations, laws or procedures.
• Ensured and verified adherence of documentation to insurance, customs, regulatory requirements and Ministry approval as per Kuwait customs compliance.
• Compiled customs documentation and ensured that shipments meet all applicable laws to facilitate the import and export of goods.
• Negotiated shipping rates with freight carriers and freight forwarder, and accordingly prepared invoices or cost quotations for freight transportation.
• Determined efficient and cost-effective methods of moving goods from one location to another; calculated volume, weight and cost of goods to be moved.
• Investigated and identified the most appropriate route for the shipment, considering the nature of goods, cost, transit time and safety of goods till the consignee premises.
• Involved in the Bill of Lading/MAWB/HAWB, shipping documents process required for import and export; arranged the booking of space with carriers; managed the transportation for pick-up of the cargo from the factory/ warehouse of the shipper.
• Coordinated the sorting, labeling, packaging and parallelization at the Container Freight Station; also managed the customs clearance process in order to ensure the smooth export of the cargo.
• Used e-commerce, internet technology and satellite systems for real-time tracking of goods and updated the shipper, forwarder, and consignee about the shipment status at regular intervals.
• Monitored deliveries, ensured customer satisfaction and maintained accurate logs of all transportation and goods.
KEY RESPONSIBILITIES:
• Handled general office duties including ordering and procuring supplies and stationary, purchasing materials, basic bookkeeping and other administrative activities.
• Greeted visitors, understood their requirements and determined whether they should be given access to specific individuals or department.
• Answered phone calls and transferred to the appropriate staff member; received, sorted and distributed incoming mails and faxes as well as prepared outgoing mail for distribution.
• Prepared invoices, reports, memos, letters, financial statements and other documents using word processing, spreadsheet, database or other presentation software.
• Updated and maintained databases such as mailing lists, contact lists and client information; maintained records in management database systems.
• Provided secretarial and administrative support to management; organized and scheduled appointments of senior executives, made travel arrangement, attended meetings and recorded minutes of meetings.
• Maintained trusting relationships with suppliers and carried out effective negotiation on prices, terms of payments and delivery on the basis of comparative statement.
PREVIOUS ASSIGNMENTS:
• Apr 2012 - Jun 2012: Medical Transcription, Health Prime International, Mumbai, India
• Dec 2011 - Mar 2012: Medical Transcription, V-explore Solutions, Delhi, India
Maintains a systematic filing of confidential records and files of the company
Responsible in delivering received communications (phone calls, letters, statements, emails, faxes) to the intended recipient in the company
Receiving Prerecorded Audio Notes from Physician Procedures
Reviewing Audio Recordings for Content
Transcribing Recordings to Type-Written Format using Keyboard, Computer, and Audio Control Equipment
Submitting Transcribed Documents for Inclusion in Official Hospital Records
Reviewing Transcribed Documents for Accuracy
Handling inbound & outbound calls
Responding to customers and suppliers telephone inquiries
To accommodate customers through quality service who wants to transact in our branch
Ensured workflow efficiencies, customer service excellence, and quality assurance
Train and motivate personnel in areas of customer service
Exercise a mature, diplomatic approach to resolving problematic issues; put customers at ease
Typing of letters, other correspondence and special reports as requested
Building a teamwork environment that encouraged hard work and collaboration
Monitored the performance of probationary personnel to ensure a productive work environment
Motivated probationary employees to achieve personal goals and to consistently meet expected quotas.
Cultivate strong customer relations and client loyalty because of dedicated customer service
Maintains a systematic filing of confidential records and files of the company
Responsible in delivering received communications (phone calls, letters, statements, emails, faxes) to the intended recipient in the company
Receiving Prerecorded Audio Notes from Physician Procedures
Reviewing Audio Recordings for Content
Transcribing Recordings to Type-Written Format using Keyboard, Computer, and Audio Control Equipment
Submitting Transcribed Documents for Inclusion in Official Hospital Records
Reviewing Transcribed Documents for Accuracy
Handling inbound & outbound calls
Responding to customers and suppliers telephone inquiries
To accommodate customers through quality service who wants to transact in our branch
Ensured workflow efficiencies, customer service excellence, and quality assurance
Train and motivate personnel in areas of customer service
Exercise a mature, diplomatic approach to resolving problematic issues; put customers at ease
Typing of letters, other correspondence and special reports as requested
Building a teamwork environment that encouraged hard work and collaboration
Monitored the performance of probationary personnel to ensure a productive work environment
Motivated probationary employees to achieve personal goals and to consistently meet expected quotas.
Cultivate strong customer relations and client loyalty because of dedicated customer service
Maintains a systematic filing of confidential records and files of the company
Responsible in delivering received communications (phone calls, letters, statements, emails, faxes) to the intended recipient in the company
Handling inbound & outbound calls
Respond to customers and suppliers telephone inquiries
To accommodate customers through quality service who wants to transact in our branch
Ensured workflow efficiencies, customer service excellence, and quality assurance
Train and motivate personnel in areas of customer service
Exercise a mature, diplomatic approach to resolving problematic issues; put customers at ease
Typing of letters, other correspondence and special reports as requested
Built a teamwork environment that encouraged hard work and collaboration
Monitored the performance of probationary personnel to ensure a productive work environment
Motivated probationary employees to achieve personal goals and to consistently meet expected quotas
Cultivate strong customer relations and client loyalty because of dedicated customer service.
Accurate reports of patients with in limited period