Ajay tankha

• Responsible for customer account follow-ups to ensure timely collection of overdue payments across India,
Sweden, UAE, Turkey, and US markets
• Maintain accurate records of customer interactions, payment promises, and recovery progress.
• Collaborated with Customer Service and Billing teams to resolve customer disputes, address root causes,
and enable timely collections.
• Proven ability to manage assigned AR portfolios through proactive inbound and outbound customer
engagement
• Customer-focused and process-driven, and identifying opportunities to improve AR processes.

• Managed multiple branches and led a team of 8 executives driving business loan sales and collections.
• Develop and execute sales strategies to acquire and retain business clients.
• Responsible for cross-selling of Retail Asset products.
• Business generation working jointly with team of executives, Relationship Managers of internal channels.

• Lead and manage a team 5 execytives and 10 branches, to drive busiess loan sales.
• Handled digital DSA, internal channels and a team of 8 executives involved in Business loan lead
generation through tell calling, Involved in Product and process training.
• Conversion of leads generated by the executives, sustained the stability of numbers and revenue till date
• Responsible for cross-selling of Retail Asset products.
• Business generation working jointly with Tele sales executives, Relationship Managers of internal channels,
Relationship Managers of Digital DSAs.

• Involved in handling customer escalations, customer retention, Internal audits, Credit investigation if
applied by advisor
• Creating, Implementing and maintaining process trackers to avoid escalations and responsible for training
new team members and floor walking
Business Impact:
• Have reduced revenue leakages for the organization & Received the best advisor award

• Involved in handling key clients, responsible for increasing share from key accounts
• Developed new clients as RPG Life Sciences, G.C Chemie Pharmie, Tema India, and Deepak Fertilizers,
Maxwell Industries, Varroc Engineering within 5 months
Business Impact:
• Got more plans than tenure consultant on the floor within a short span of time