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AJAY THOMAS, HR-PRO

AJAY THOMAS

HR-PRO·WESTZONE GROUP

United Arab Emirates

Master's degree, International Tourism & Hospitality Management

Work experience

Total years of experience: 14 years, 7 months

HR-PRO

March 2018 - Present

WESTZONE GROUP

Dubai, United Arab Emirates

March 2018 - Present

Implementation of company hr policies in compliance with the UAE Laws. Always keep up to date with the changing immigration laws. Undertake administrative duties such as drafting letters/emails, updating various data’s in excel and routine follow-ups. Documentation and reporting. Maintain company confidential files and data’s. PRO duties especially consist of getting approvals and document clearance from DHA, Ministry of Labour, Ministry of Interior Affairs, and other government Departments. Immigration works includes clearing employee documentation through GDRFA/ICA for employee visas, change status, renewals, travel reports, immigration clearance, cancellations etc. Also make sure these legalities are met within the stipulated time to avoid fines.

Company industry:
Retail & Wholesale
Job role:
Human Resources and Recruitment

WELFARE MANAGER

December 2015 - August 2017

CREDENCE HOSPITAL PVT LTD

Kerala, India

December 2015 - August 2017

The assigned responsibility includes leading the hospital Food & Beverages and Housekeeping departments. It’s my responsibility to regularly liaise with the external vendors to ensure the services provided to the in/Out Patient are up to the standards of the hospital. Closely monitor both departments daily services and make sure that patients, staffs and other customers are satisfied with the services provided. Prepare monthly reports for the review.

Company industry:
Medical Clinic
Job role:
Management

CUSTOMER CARE ASSISTANT

November 2013 - June 2015

HC ONE

Belfast, United Kingdom

November 2013 - June 2015

HC one is one of the largest non-profit organization, with over 230 care homes throughout the UK, creating a positive care service encompassing dementia, nursing, residential and specialist care. My responsibility includes coordinating and providing support to disabled persons with identified needs. Organize time and resources based on the individual needs of clients. Coordinate general housekeeping, meals-on-wheels and personal hygiene of dementia patients. Assisting in transporting dementia patients to appointments and activities. As duty in-charge, it’s my responsibility to closely monitor staff performance and schedule training accordingly. Provide on the job training for the new joiners. Make recommendations for changes and improvements to the patient care program and follow-up patient concerns with the shift supervisor. Monitor Physical and mental conditions of the disabled persons as instructed by the Senior Carer. Documentation and routine handover.

Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

EXECUTIVE MARKETING OFFICER

November 2011 - February 2013

HEERA CONSTRUCTIONS PVT LTD

Kerala, India

November 2011 - February 2013

The pioneer construction company decided to create a parallel marketing department named Venture Solutions Group (VSG), to boost competition and sales under the leadership of the General Manager. I was chosen to be a member of this group. Directed and coordinated various promotional activities to promote company products & services.Achievd best performer reward 3times during this period.

Company industry:
Civil Engineering
Job role:
Marketing and PR

CUSTOMER RELATIONSHIP OFFICER

November 2010 - November 2011

SOWPARNIKA PROJECTS PVT LTD

Kerala, India

November 2010 - November 2011

Worked as a coordinator between the administration and the clients. Supports front office administration in the absence of in-charge. I was assigned to address customer queries, issues, suggestions and other alterations regarding various ongoing and upcoming projects. Duties include Tele callings, maintain worksheet in excel and regular follow-up. Achieved monthly targets on a consistent basis by ensuring the regular the fund flow.

Company industry:
Real Estate
Job role:
Customer Service and Call Center

JUNIOR OFFICER

February 2010 - July 2010

MANAPPURAM FINANCE & LEASING LTD

Kerala, India

February 2010 - July 2010

Joined in the legal department of the company and the obligations consists of supporting the attorneys with documentation of cases, telecall follow-up of the clients, updating client records in excel and dot net software.

Company industry:
Financial Services
Job role:
Accounting and Auditing

Education

BEDFORDSHIRE UNIVERSITY

January 2015

January 2015

Master's degree, International Tourism & Hospitality Management

United Kingdom

Secured B grade

GOJAN SCHOOLOF BUSINESS AND TECHNOLOGY

May 2009

May 2009

Master's degree, Business Administration (Hr & Marketing)

India

Done major 6 months projects in Hr @ Kerala Automobies Ltd.

St Xaviers College

June 2006

June 2006

Bachelor's degree, Bcom

India

Tax and Accounting main

Skills

Administration
Expert
Administration
Expert
Issues Management
Expert
Issues Management
Expert
HUMAN RESOURSE MANAGEMENT
Expert
HUMAN RESOURSE MANAGEMENT
Expert
Achieving Targets
Expert
Achieving Targets
Expert
Human computer Interaction
Expert
Human computer Interaction
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
DOCUMENTATION
Expert
DOCUMENTATION
Expert
MICROSOFT EXCEL
Expert
MICROSOFT EXCEL
Expert
ADMINISTRATION
Expert
ADMINISTRATION
Expert
DRAFTING
Expert
DRAFTING
Expert
EMPLOYEE RELATIONS
Expert
EMPLOYEE RELATIONS
Expert
GENERAL MANAGEMENT
Expert
GENERAL MANAGEMENT
Expert
COMPUTER SKILLS
Expert
COMPUTER SKILLS
Expert
HR MANAGEMENT
Expert
HR MANAGEMENT
Expert
MULTI TASKING
Expert
MULTI TASKING
Expert
QUICK LEARNER
Expert
QUICK LEARNER
Expert
Administration
Expert
Administration
Expert
Issues Management
Expert
Issues Management
Expert
HUMAN RESOURSE MANAGEMENT
Expert
HUMAN RESOURSE MANAGEMENT
Expert
Achieving Targets
Expert
Achieving Targets
Expert
Human computer Interaction
Expert
Human computer Interaction
Expert

Social profiles

Languages

English

Expert

Hindi

Expert

Malayalam

Native Speaker

Tamil

Expert

Hobbies and interests

Playing Chess

Winner in several events.