Business Analyst
VMWARE INDIA PVT LTD
Total years of experience :13 years, 0 Months
Renewals Self Sufficiency (VMWARE)
Renewals Self-Sufficiency is a five quarters Program to bring the Renewals systems and processes back in-house. Its goal is to achieve system self-sufficiency at the start of Q1 2015 and quoting self-sufficiency at the start of Q2 2015.
Senior Business Analyst
• Liaison between the business client and technology team—developers, system
architecture, and QA Testers
• Gather requirements through interviews with the client and referring to existing
documentation and procedures
• Translate business requirements into functional specifications and creating High Level Design documents
• Perform GAP Analysis of the ‘as-is’ and ‘to-be’ system
• Extensively engaged in managing the project SharePoint and create a structured and logical project document repository
• Create Data Flow diagrams and process flow diagrams to facilitate better system
understanding
• Work closely with Project manager to keep track of timeline and budgeting
• Coordinate with multiple resources efficiently and effectively throughout the development lifecycle so as to ensure that the projects are completed on time, meet requirements, are implemented accurately and the full impact is understood by the business owner
• Interface with internal business users as well as various IT development groups so the needs can be clearly understood, expectations managed and change initiated
• Assess clients' needs, identifies and documents requirements critical to achieving business objectives
• Partner with the business and IT groups to find solutions for projects and operational issues
• Use systematic techniques for specifying requirements - like use-case scenarios, process modeling, and data-flow diagramming
Sales Automation (CNA Insurance)
Thoughtful business insurance solutions for companies of any size, from main street enterprises to Fortune 500 companies, delivered one of the world’s most trusted commercial insurance names. Dedicated to offering the broadest selection of policies and coverage to best meet their customers’ needs, independent agents represent multiple product lines from more than one carrier.
Lead Consultant (Capgemini India Private Ltd.)
Responsibilities:
• Responsible for the project management throughout the entire project lifecycle, including project initiation/proposals, project delivery, business liaison / stakeholder management, post implementation review and project close out / handover.
• Setting budgets and agreeing project time scales and deadlines with clients.
• Holding weekly internal and external meetings on progress.
• Single point of contact for all communications between the customers, business units and IT.
• Managing staff to ensure that all milestones are achieved within the agreed timeframes.
• Ensuring effective quality control processes are in place to monitor deliverables produced.
• Maintaining client relationships.
• Responsible for identifying, analyzing, measuring and managing project risks.
• Assisting the technical team in their design and development tasks.
• Producing project definitions to include validated functional requirements, scope, roles, responsibilities, budgets, timescales and resources.
• Gathering and articulating non-functional requirements
• Create key architecture/design documentation and deliverables
• Ownership of technology solution and delivery of solution to clients
• Primarily involved in developing prototype of the application as proof of concept (POC) for business team and as a guideline for development team.
• Facilitated and led group discussions to elicit requirements in Joint Application
Development (JAD) sessions by communicating with documented business requirement document working prototype and work flow diagrams.
• Deployed, configured and supported the prototype application for its demo /UAT for various line of business, prepared deck for UAT & gathered feedback and followed up with further updates on the prototype and related documents.
BMC's portfolio of Business Service Management (BSM) solutions deliver a comprehensive approach and unified platform for managing IT. BMC offers solutions across entire IT organization - mainframe to distributed systems, physical to virtual, operations to support. And BMC Consulting can advance BSM initiative or implement any of the solutions with the necessary expertise.
Role:
• Staff Application Developer - BMC Software
Responsibilities:
• Sales process improvement at BMC Software involved in Salesforce.com application Integration with Siebel for entities Accounts, Contacts, Opportunities.
• Majorly involved in Integration projects to automate sales process for Professional Services system - Openair and Marketing system - ELOQUA with Salesforce.com.
• Automated the Lead Assignment rules in SFDC for Eloqua integration.
• As Salesforce Administrator created Fields, Picklist, Custom Objects, S-Controls, Apex Classes, Apex Triggers, Pages, Static Resources and developed the Apps, Objects, Packages, Tabs and Workflow & Approvals process.
• Involved monthly releases for Salesforce.com and created / moved the deployment packages from Sandbox environment to Production environment.
• Bulk Update/Upsert/Export/Delete operations on major objects Accounts / Opportunities / Assets / Contacts / Leads data using Apex Data Loader.
• Worked with internal Document Management team to build the Solution Management system in BMC Salesforce.com instance. Categorized all the RPF documents and solutions and given access to all the users in BMC Salesforce.com for solutions module access.
• Extensively involved in integrating the add-on vertical applications like Ideas, DupeBlocker, SalesView and IssueTracker with Salesforce.com application for Sales process improvement.
• Implemented tight integration between Campaign Management and Opportunity Management to track Leads and Campaigns activity history through Native ELOQUA and Salesforce.com interface.
• Created all the program flow logic in Eloqua application (Data Standardization, Lead Scoring, Lead Nurturing, Lead Rating, SFA Update Program)
• Created Scheduled Auto syncs on Accounts / Opportunities / Contacts / Leads / Assets objects to migrate SFDC updates to Eloqua on daily basis.
• Created Update Rule Sets / deduplication Rule Sets / Match Rule Sets to meet the business rule criteria.
Project development is targeted at customizing Siebel 7 CME as strategic CRM for BT Mobile Products sales such as mobile products, PSTN & Broadband for corporate, SMEs and Consumers. The Day 1 to 5 phases of the project has been successfully implemented.
Initially worked as Order and Order- Payments Low level Designer/developer and later as Technical lead for overall development of the project from offshore.
• Bug fixing in the UAT environment.
• Has exposure to BT Billing Systems CSS & Geneva. Order fulfillment system HUB. Did MQ Series - Siebel integration.
• Get high-level design handover for the team from designers for respective areas such as Order Management, Service Requests, Customer & Billing Accounts
• Progress & monitor development activity.
• Review low level designs and performed code walk through
• Enhanced and developed the Workflows to incorporate business requirements.
• Programmed and developed new Siebel VB COM program to delete the Prospect records, Merge two prospect records in batch mode. Developed and programmed the Partner Tier functionality by converting the Multi-value Tier to Single Value Tier and also the deletion of existing Multi-value Tier using Siebel VB COM.
• Bug fixing of data related issues in the Production Environment. Helping the Integration Team to resolve the integration issues.
• Used Data Flux business services for name standardization and duplicate Account, Address and Contact Validation. Used Hexillion software for email and domain validation.
Role:
• Technical Associate
As a Technical Associate responsibilities involved in:
• Creating new Links and Joins and MVFs according the to the enhancement requests
• Developed and modified the existing eScripts/VBScripts as per as the business requirements.
• Enhancing the existing Applets and Views and Screens.
• Modified the Siebel Vanilla Business Components by adding new fields.
• Extending the Siebel base tables by adding new columns.
• Setting up Organization Hierarchy in Siebel.
• Created Workflow Policies and assigned them to different groups according to the business requirements.
• Environment: Hardware: IBM compatible, O/S: Windows 2000 Server, Software Tools: Siebel 7.5.3 Tools (CME Platform), Siebel Workflows, MQ Series.
Role:
• Technical Associate
As a Technical Associate responsibilities involved in:
• Creating new Links and Joins and MVFs according the to the enhancement requests
• Developed and modified the existing eScripts/VBScripts as per as the business requirements.
• Enhancing the existing Applets and Views and Screens.
• Modified the Siebel Vanilla Business Components by adding new fields.
• Extending the Siebel base tables by adding new columns.
• Setting up Organization Hierarchy in Siebel.
• Created Workflow Policies and assigned them to different groups according to the business requirements.
• Environment: Hardware: IBM compatible, O/S: Windows 2000 Server, Software Tools: Siebel 7.5.3 Tools (CME Platform), Siebel Workflows, MQ Series.
Role:
• Technical Associate
As a Technical Associate responsibilities involved in:
• Creating new Links and Joins and MVFs according the to the enhancement requests
• Developed and modified the existing eScripts/VBScripts as per as the business requirements.
• Enhancing the existing Applets and Views and Screens.
• Modified the Siebel Vanilla Business Components by adding new fields.
• Extending the Siebel base tables by adding new columns.
• Setting up Organization Hierarchy in Siebel.
• Created Workflow Policies and assigned them to different groups according to the business requirements.
• Environment: Hardware: IBM compatible, O/S: Windows 2000 Server, Software Tools: Siebel 7.5.3 Tools (CME Platform), Siebel Workflows, MQ Series.
• Kakatiya Univeristy, M.C.A. (Master of Computer Applications), 1998 - 2001.
• Kakatiya Univeristy, B.Sc., (Bachelor of Science), 1994 - 1997.