Service Manager
SAF IMPEX CONGO
Total years of experience :27 years, 4 Months
I manage all service center work of LG electronic .
like order of spare part, claim the spare part to LG
for refund. maint technician daily report, receive clint goods inward service center. repair all faulty products in side service center.
Working With LG Nigeria in consumer electronics & home appliance department in repair & service of all types of television & washing machine, air conditioners & microwave.
Sales as well as provide service.
technical training of air conditioner and coolers by Samsung Africa
•1 month training for Nokia Mobile phones in Jan'05.
•1 month training for Xerox & Fax Machine in Jan'00.
•6 months course of Sony Ericson mobile phone in Jan'01.
•1week products launch training of Sony Car Stereo system (in Poona).
•1 month course in ALPINE Car Stereo System (TATA SAFARI
CORE COMPETENCIES
Sales & Service Operations
•Providing immediate service support to the clients for resolving their issues
•Monitoring revenue generation from after sales services & sales of products in servicing of equipments and generating new sales prospects.
Client Relationship Management
•Building and maintaining healthy business relations with customer
•Mapping clients' requirements & ensuring rendering of solutions as per specified guidelines
Man Management
•Monitoring, training & motivating manpower & ensuring quality services in time.
•Leading, mentoring and monitoring the performance of team members
Hands on experience in:
•Air conditioner and coolers
•Color monitor, LCD Plasma, Projection technology k/b, mouse, printer, and Computer Hardware
•Home appliances
•Telecom -devices
•Facsimile, mobile/ cordless/ telephone, tele/printer
•Electrical equipments
•AC/ DC converter, voltage stabilizers, Switch mode power supply, CTV, UPS, DC motor
•Measuring equipment
•Oscilloscope, AVR meter, voltmeter, ammeter, watt-hour meter
MAJOR ATTAINMENTS ACROSS THE TENURE
Worked on variety of products like:
•Distinction in research, operations and repairing in air conditioners and coolers.
•Repaired monitors of Microtek, TVSE Printers, AT&T Fax, IT Peripherals devices in Blue Point Power Line.
•Handled the repairs of EPABX and EPEX machines at S V Automation and Sony Ericson Mobile in Sony Ericson Authorized Service Centre
TRAININGS / COURSES
. 1 year part time job in manufacture of power led light in natural infocom engineers as production manager in pune
crash course in Sony Color Television technology at Sony India Limited, Mumbai in Jan'98. Wega series
•1 year part time course in laptop division in dell India ltd poona in year jan2010 to 2011.
•1 year part time working experience in manufacture of power led light in NICE PUNE
My technical expertise in television technologies. i complete my practical training from ASHOK INSTITUTE (tambram) of engineering (Chennai) in 1994 Than my interest develop in electronics & i complete my engineering three year Diploma in electronics & telecommunication.from Hidustan institute of engineering technology.