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AJAY RAI, Senior Customer Service Manager

AJAY RAI

Senior Customer Service Manager·sodiscomge

India

Bachelor's degree, electronics & telecommunication

Work experience

Total years of experience: 29 years, 5 months

Senior Customer Service Manager

February 2018 - Present

sodiscomge

Equatorial Guinea

I found this job using Bayt.com

February 2018 - Present

Working With LG Nigeria in consumer electronics & home appliance department in repair & service of all types of television & washing machine, air conditioners & microwave.

Sales as well as provide service.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Engineering

Service Manager

April 2013 - Present

SAF IMPEX CONGO

Malabo, Equatorial Guinea

I found this job using Bayt.com

April 2013 - Present

I manage all service center work of LG electronic .
like order of spare part, claim the spare part to LG
for refund. maint technician daily report, receive clint goods inward service center. repair all faulty products in side service center.
Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Customer Service and Call Center

Branch service manager

October 2011 - March 2013

Videocon industries LTD

India

October 2011 - March 2013

Company industry:
Industrial Production
Job role:
Customer Service and Call Center

R&D MANAGER

January 2012 - January 2013

January 2012 - January 2013

technical training of air conditioner and coolers by Samsung Africa
•1 month training for Nokia Mobile phones in Jan'05.
•1 month training for Xerox & Fax Machine in Jan'00.
•6 months course of Sony Ericson mobile phone in Jan'01.
•1week products launch training of Sony Car Stereo system (in Poona).
•1 month course in ALPINE Car Stereo System (TATA SAFARI
Job role:
Management

SERVICE MANAGER

September 2010 - September 2011

LG INDIA LTD

September 2010 - September 2011

Company industry:
Oil & Gas
Job role:
Management

national Service Manager

August 2008 - August 2010

Delta Samsung

August 2008 - August 2010

Job role:
Management

Service Executive

February 2007 - August 2008

Intex Technologies (India) Private Limited

India

February 2007 - August 2008

Job role:
Customer Service and Call Center

Service Engineer

January 2005 - January 2007

NOKIA AUTHORISED SERVICECENTER Poon

January 2005 - January 2007

Job role:
Engineering

Service Technician

January 2003 - January 2005

AKAI India Limited

January 2003 - January 2005

Job role:
Maintenance, Repair, and Technician

Engineer

January 2002 - January 2003

Blue Point Power Line

India

January 2002 - January 2003

Job role:
Engineering

Service Engineer

January 2001 - January 2002

S.V. Automation

January 2001 - January 2002

Job role:
Engineering

Service Engineer

January 2000 - January 2001

Mode Xerox

India

January 2000 - January 2001

Job role:
Engineering

Service Engineer

January 1997 - January 2000

Sony Authorized Service Center

India

January 1997 - January 2000

CORE COMPETENCIES

Sales & Service Operations
•Providing immediate service support to the clients for resolving their issues
•Monitoring revenue generation from after sales services & sales of products in servicing of equipments and generating new sales prospects.
Client Relationship Management
•Building and maintaining healthy business relations with customer
•Mapping clients' requirements & ensuring rendering of solutions as per specified guidelines
Man Management
•Monitoring, training & motivating manpower & ensuring quality services in time.
•Leading, mentoring and monitoring the performance of team members
Hands on experience in:
•Air conditioner and coolers
•Color monitor, LCD Plasma, Projection technology k/b, mouse, printer, and Computer Hardware

•Home appliances
•Telecom -devices
•Facsimile, mobile/ cordless/ telephone, tele/printer
•Electrical equipments
•AC/ DC converter, voltage stabilizers, Switch mode power supply, CTV, UPS, DC motor
•Measuring equipment
•Oscilloscope, AVR meter, voltmeter, ammeter, watt-hour meter

MAJOR ATTAINMENTS ACROSS THE TENURE

Worked on variety of products like:
•Distinction in research, operations and repairing in air conditioners and coolers.
•Repaired monitors of Microtek, TVSE Printers, AT&T Fax, IT Peripherals devices in Blue Point Power Line.
•Handled the repairs of EPABX and EPEX machines at S V Automation and Sony Ericson Mobile in Sony Ericson Authorized Service Centre

TRAININGS / COURSES
. 1 year part time job in manufacture of power led light in natural infocom engineers as production manager in pune
Company industry:
Installation & Technical Services
Job role:
Engineering

July 1998 - August 1998

July 1998 - August 1998

crash course in Sony Color Television technology at Sony India Limited, Mumbai in Jan'98. Wega series
•1 year part time course in laptop division in dell India ltd poona in year jan2010 to 2011.
•1 year part time working experience in manufacture of power led light in NICE PUNE
Job role:
Other

Education

I.E.Tof Electronic & Telecommunication Engineering

January 2000

January 2000

Bachelor's degree, electronics & telecommunication

India

Hindustan Institute of Engineering Technology .

January 1994

January 1994

Bachelor's degree, Electronics and Telecommunication

India

GPA (percentage): 90%

GPA (percentage): 90%

My technical expertise in television technologies. i complete my practical training from ASHOK INSTITUTE (tambram) of engineering (Chennai) in 1994 Than my interest develop in electronics & i complete my engineering three year Diploma in electronics & telecommunication.from Hidustan institute of engineering technology.
View attachment

Skills

Technical Support
Expert
Technical Support
Expert
AUTOMATION
Beginner
AUTOMATION
Beginner
COLOR
Beginner
COLOR
Beginner
COMPUTER HARDWARE
Beginner
COMPUTER HARDWARE
Beginner
CUSTOMER RELATIONS
Beginner
CUSTOMER RELATIONS
Beginner
DC
Beginner
DC
Beginner
DELL COMPUTERS
Beginner
DELL COMPUTERS
Beginner
DEPARTMENT FOR CONSTITUTIONAL AFFAIRS
Beginner
DEPARTMENT FOR CONSTITUTIONAL AFFAIRS
Beginner
FAX
Expert
FAX
Expert
TECHNICAL TRAINING
Expert
TECHNICAL TRAINING
Expert
TELEPHONE SKILLS
Expert
TELEPHONE SKILLS
Expert
Technical Support
Expert
Technical Support
Expert

Languages

English
Expert

Training and Certifications

Training
LG AFRICA TRAINING INVITATION LETTER
LG ELECTRONICS
Jul 2018

Hobbies

  • R & D new electronics products
    LG COMPANY GIVE AWARD IN 2018