AJEESH CHANDRAN

• Oversaw day-to-day operations and ensured strict adherence to
internal policies, audits, and financial regulations.
• Led and mentored a cross-functional team of 20+ sales and
support staff to drive growth and skill development.
•
Analyzed sales and operational data to identify market
opportunities and optimize branch performance.
• Streamlined workflows and process improvements to reduce
Turnaround Time (TAT) and enhance overall customer
satisfaction.
•
Administered accurate financial transactions and managed high
level client servicing for securities and investment products.
• Spearheaded robust risk management, underwriting, KYC
verification, AML protocols, and fraud prevention.

• Led end-to-end New Business (NB) processing for high-volume
daily applications, consistently reducing average Turnaround
Time (TAT) and achieving a zero-error audit rate.
• Managed client relationships by proactively resolving queries,
providing policy guidance, and ensuring swift service.
• Prepared detailed reports on business performance, analyzed
trends, and provided recommendations.
• Facilitated seamless claims processing by verifying
documentation for death, maturity, and rider claims, drastically
accelerating internal underwriting approvals.
• Enforced strict IRDAI compliance and anti-money laundering
(AML/KYC) norms across all customer onboarding and policy
servicing touchpoints.