Admin Assistant
dnata Travel
Total years of experience :16 years, 7 Months
Handling complete Air cargo and flight operational requirements for the company, including cargo planning, coordinating and
supervising the activities of ground crew in the loading, unloading, securing, and staging of aircraft cargo. Managing office
responsibilities, handling and dealing with customers and agents, negotiating and coordinating air cargo movement with various
international airlines. Integral in the setting up of the operational process for Indigo Airlines Cargo division for the company.
Sharing the views and ideas of DnD with businesses setup across UAE and other GCC countries, to assist business owners to run their
businesses in a very effective and cost efficient manner, with an easy and time-efficient setup of software to manage their HR,
Payroll and any other operational requirements.
Key responsibilities -
• Align the processes and procedures undertaken by various departments in the organization, in line with the requirements of the business.
• Ensure all processes are documented and in line with the standards & policies laid down by Management.
Key responsibilities -
• Team leader (4 members) with core responsibilities of planning the cargo on scheduled flights, supervise documentation, follow up and provide acceptable solutions to both local and international customers
• Encourage, motivate and support the team to maintain high levels of efficiency aiming to achieve department and customer objectives
• Manage all daily operational activities for United Airlines Cargo (an average of 20tons monthly) and for DHL Cargo (an average of 400tons monthly)
• Lead all training sessions for UA Cargo and support online sessions for all including Ground Handling Agent (DNATA FG5) on a quarterly basis
• Plan, direct and supervise the air freight import and export operations ensuring enhanced customer service and increased revenue and profitability
• Made quotations on behalf of the management for charters and was responsible for making & updating of Tariffs for the Airlines handled
• Manage large orders and valuable cargo adequately and follow up to ensure that the process of inspection, handling and loading of cargo at the airport is carried out in a safe manner
• Ensure that all practices are in compliance with the Airlines operational policies and processes
• Prepare staff roster to ensure proper distribution of manpower and brief staff about relevant changes in the industry, products and services
• Address operational concerns and issues appropriately and offer timely resolution
• Provide the management with reports as required, facilitating effective decision making
Business development attributes -
• Establishing and implementing goals and objectives • having a mature approach to set-backs • Awareness of and sensitivity to cultural diversity • Sharing knowledge and expertise in a highly professional manner • Decision making in a pressured, commercial driven environment
Areas of Expertise -
• Business Growth • Operational Excellence • Customer Satisfaction • Continuous Professional Development • Problem Management • Client Participation • HR Issues • Technical Resource Management
Co-ordinate with the Airport Authorities (Civil Aviation) for landing permits and complete ground handling activities for
Kalitta Air and Avient Aviation, operating from all international airports in UAE (an average of 12 flights a week)
* Calculate load weights for different aircraft compartments, using charts and computers
* Coordinate and supervise the activities of ground crew in the loading, unloading, securing, and staging of aircraft cargo
* Facilitate the Ramp Handling activities in liaison with GHA, caterers, fueling agent, maintenance, cargo, and crew to
expedite departure so as to ensure on-time performance targets are met
4 members) with core responsibilities of planning the cargo on scheduled flights, supervise documentation,
follow up and provide acceptable solutions to both local and international customers
* Encourage, motivate and support the team to maintain high levels of efficiency aiming to achieve department and customer
objectives
* Manage all daily operational activities for
Manage ramp side allocations for Loading Team Leaders (average 12-15 team leaders per shift with about 250 loaders for
all flights handled in Terminal 2), ensuring efficient use of manpower during duty period
* Review LTL aircraft allocations according to the movement messages / late arrivals / loads etc., ensuring all departments are
aware of operational messages and requirements
* Supervise / control staff assignment, reporting and absences, control staff overtime and compensation management
* Maintain applicable safety and quality standards & maintain good relations with Airlines and Airport authorities
* Report any irregularity and take appropriate action
* Attend and contribute to internal meetings & make recommendations regarding Airport ops and improvements
Quality Coordinator for Terminal 2
Maintain good relations with Airlines and Airport authorities (Customs & Immigration)
* Involved in all functional activities relevant to Check-in and passenger handling
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courses: Specialized in Airline Sales and Station Management. Diploma in UFTAA / IATA Examination (Standard Course)