Ajijul Saha

• Database Support: Ensured database integrity and resolved issues.
• Financial Analysis: Prepared reports and analyzed data using Excel and PowerPoint.
• Fraud Detection: Reviewed chargeback reports, identified fraud patterns, and resolved issues.
• Employee Training: Trained staff on new processes and policies.
• Diversity Compliance: Ensured compliance with diversity rules.
• Process Evaluation: Evaluated internal controls and recommended risk mitigation.

• Chargeback Reports: Reviewed daily processing system chargeback and retrieval reports.
• Cash Control: Maintained cash balances, supervised daily tracking, and ensured control within prescribed limits.
• Issue Resolution: Evaluated ground-level issues and provided accurate solutions.
• Vendor Deductions: Prepared deduction files, formulated pending reports, and followed up with CRA and the bank on various requirements.
• ATM Statements and Security: Formulated ATM statements and followed up with CRA on robbery attempts.
• Cash Management: Managed and tracked cash inflow/outflow, interacted with the bank for ATM queries, and facilitated solutions

• Resolved customer queries within defined TAT, ensuring high client satisfaction and relationship retention.
• Managed end-to-end invoicing, credit control, and client follow-ups, reducing outstanding dues and deductions.
• Delivered accurate, error-free financial reports to clients within agreed timelines (TAT/SLA compliance).
• Drove process improvements and cost reduction initiatives, enhancing operational efficiency and output quality.
• Handled monthly reconciliations, audits, and financial forecasting with strong attention to accuracy and compliance.
• Ensured service-level excellence by managing SLAs, reducing turnaround time, and maintaining quality benchmarks.

• Maintained accurate accounting records and updated financial systems in compliance with statutory regulations.
• Prepared and emailed client invoices, followed up on outstanding payments, and managed credit control effectively.
• Conducted monthly bank reconciliations, journal postings, and debtor-creditor ledger management.
• Analyzed financial performance, prepared forecasts and projections, and presented key insights to management.
• Participated in client meetings to discuss financial matters, resolve disputes, and strengthen relationships.
• Supported internal and external audits by organizing financial data and ensuring documentation accuracy.

• Handle MOF (Ministry of Finance) Bank ATM reconciliation. ( Major Client - SBI, PNB, BOI, UNBI)
• Cash Management Operations on daily basis with Bank requirements in the agreed timeline.
• Recon operations on a daily basis dispute & Bank Quire's handling and providing high-level customer service in the agreed timeline.
• Provide regular financial reports (weekly, monthly, and yearly).
• Prepare MIS for the deductions, claims, and disputes to Bank/CRA.
• Prepare monthly reports and MIS and resolve reconciliation queries.
• Day-to-day tracking and control of cash within the limit and maintaining cash balances to prevent overages.
• Collect the data, verify, mapping and maintain the master sheet for the Original database.
• Analyze the ground level issues and fixing with the appropriate solution

• Handle DFS (Dept. Of Financial Services) Bank ATM reconciliation. (Major Client - Axis Bank, Indus bank)
• Analyze the errors and disputes raised by customers and provide resolution on the queries.
• Resolved the disputes based on CRA & ATM engineer confirmation.
• Upload INDUS bank Switch file, GL file & EJ in tool.
• Research on the root cause of the issues with respect to EJ, CBR, and ABR, i.e. taken up the critical transaction with respect to ATM with the Machine vendor through the management and other CIT issues with the CRA's.
• Prepare C3R/CBR (Cash Replenishment Reconciliation Reports) reports & share with the bank.
• Monthly basis prepare an MIS report.
• Prepare EOD report & maintain daily MIS report.
• Prepare deductions, claims and disputes report to Bank/CRA.
• Prepare Monthly ATM deduction & recover data & share to Finance Team.