MANAGER- OPERATIONS
Lifestar Technical Service- Visa on A.A Computer Network
Total des années d'expérience :18 years, 8 Mois
Key Responsibility:-
• Managing the office Fit out works and Interior Décor works for a sister concern company (Life Star Technical Services LLC).
• Solely responsible for budgeting, procurement, execution of fit out works.
• Assisting clients for Dubai Municipality, Trakhees, Dewa & Civil Defense approvals.
• Expert level product knowledge of fit-out material and supplier sources in Dubai, UAE.
• Subcontracting fit-out works to specific vendors for specific work to achieve fast results and meeting deadlines.
• Hiring blue collar workers on daily wages for short term work
• Good working knowledge for free zone companies.
• Well verse with painting products such as Emulsion, Enamel, Epoxy & PU Paints and painting procedures. Knowledge of current market prices for National, Jotun and Caparol products.
Key Responsibility:-
• Budgeting, Planning & Execution of fit out projects in Dubai.
• Providing the client the complete Turnkey Solution to ensure that the enquiry converts to sales. By giving complete solution such as Electrical & Plumbing works, IT networks and office solution, Flooring works, Gypsum or Glass partition, AC Works, Fire Safety works, Ceiling works and Painting, we get an added advantage to get jobs because clients also favors to deal with only one company.
• Maintaining good relationship with the vendors and subcontractors and ensuring the payment are cleared as per our company’s commitment.
• Manage team and project budgets .
• Manage training/project timelines/calendars and logistics.
• Approve leaves and overtime of staff.
• Review and upload Performance Related Bonuses of staff.
• Order and distribute office supplies.
Key Responsibility:-
• Solely responsible for procuring fabricated and non fabricated component for manufacturing industrial size Transformer.
• Analyzing the target cost price and ordering locally or internationally depending on customers committed delivery dates.
• Following up with suppliers upon order confirmation:-
1. Starting from resolving subcontractors, design related queries by either providing them a detailed mechanical drawing or making necessary revision by our design department to fit the contractors need. Providing valuable inputs to design department for mechanical design improvements for future similar projects.
2. Helping vendors to develop their internal quality control by scheduling our QC/ QA team for ongoing inspections to ensure that material is made as per our design within the tolerance limit as per standard fabrications guidelines.
Scheduling inspections at various stages, such as cutting stage, tack welds fabrication stage, full weld fabrication stage, leakage testing upon full welding, leakage test upon full blasting prior to painting, peel off test upon full painting, final assembly inspection prior to delivery.
3. Developing local and International supplier for fabricated and non fabricated component.
4. Yearly vendor evaluation as per the company’s policy and procedure, sending vendor assessment details with all vendors for improvement. Sending warning letters to the vendor, who fall in category “c”.
5. Dealing with Galvanizing, Blasting & Painting companies in U.A.E, to ensure the factory over load issue is addressed and ensuring the committed delivery dates promised to the clients are unchanged by addressing internal issue related to procurement.
6. Updating my senior, sales and production team in advance for any delays due to non conformance and logistical issue.
• Attending daily, weekly and monthly meetings with production, sales, logistic & design team to ensure the company objectives are fulfilled.
• Coordinating with IT team to suggest improvement s to the ERP system.
• Meeting with local vendors on a weekly basis to address their issue and concern for smooth delivery.
Key Responsibility:-
• Performing constant survey for a period of 6 months in retail business on Kabul market and making reports and submitting to the Owners and Managing Directors of the company. Providing them details of start up cost, running capital, time to achieve break even point, risk analysis and competitor analysis.
• Coordinating with the General Manager in Afghanistan to take account of the readiness of the premises and helping him with the design and layout finalized for the retail project. Coordinating with Escalator and Elevator supplier in Dubai for delivery and Installation in Kabul, Afghanistan.
• Procuring and shipping Shelving for stores & warehouse, chillers and everything required to start the shopping center .
• Finalizing, Training & Implementation of ERP system suitable for retail projects.
• Hiring the local Afghan youth and training them for retail operation.
• Procuring FMCG, Consumer Electronics & Durables and many more from Dubai, Pakistan & Locally suitable for hypermarkets.
Key Responsibility:-
• Served as the lead sales representative, covering a 3 store location, i.e. Dubai Mall, Mall Of Emirates, and Jumbo House.
• Delivering the best knowledge to the customer and making them buy what they actually looking for instead of forcing products on them, which helped me retaining those customers who was fed up with the service.
• Achieving Sales Target in 20 days given by our Managers and helping the other sales representative to fulfill their target and teaching them the best practices.
• Advised managers of needed product improvement based on customer request and suggestions.
• Keen ability to explain technical issue and complicated issue in a comprehensive, understandable manner.
• Providing customer service by handling customer inquiries and assisting for technical difficulties.
• Updating customers with information regarding their account, transactions, procedures and formalities.
Attainments:
Proficiently handled irate client calls on behalf of subordinates and resolving issue’s and concern.
Growth Path:
Joined as Technical Support Executive
Promoted as Senior Tech Support Executive
Promoted as Process Specialist (Trainer)
Role:
• Transferred in data processing to check data of client interaction with Technical support, starting from sales and installation of satellite services.
• Auditing data and maintaining records for Directech Satellite Services (United States).
• Prioritizing personal sales activities and prospect contact towards achieving agreed business aims.
• Delivering presentations to key clients for securing new and repeat business.
• Managing customer and prospect inquiries and generating new business accounts.
• Converting business leads by cold calling customers, following up referrals and contacts within the market.
Joined as Customer Support Associate
Promoted as Customer Care Executive
Role:
• Making outbound calls to clients under various process such as:
o Parsec Mortgage (US-Outbound) for 6 Months.
o Newtel Ireland Telecom (UK-outbound) for 4 months.
o T-Mobile.
• Interacting with the international clients regarding the property value and offering competitive mortgage rates.
• Assisting them to pay the debts without falling in any kind of bankruptcy.
• Maintaining customer satisfaction, prospecting new customers to generate revenue in mortgage & property loan.
• Organizing meetings with financial officer and delivering pre and after sales service.
• Maintaining databases and records relevant to sales activity & general administration.
• Underwent training on Advanced Communication and Interpersonal Skills.
Certified By Govt Of India
Engineering Diploma 3 years
Class 12 Science Group
Science Group
