Office Manager
Aashna Interiors LLC
Total years of experience :13 years, 8 Months
Roles:
• Assisting the Managing Director with his daily administrative duties
• Managing an active calendar and appointments for the MD
• Preparing the quotations and invoices for clients.
• Updating databases of all the purchases
• Build a schedule to track significant dates, project instructions or work progress.
• Actively tracking the cash flow.
• Obtain new employment visas / work permits for all expatriate employees.
• Monitor and renew employee residence permits.
Role:
Assist the CEO with daily administrative duties and a broad variety of administrative tasks that
include managing an active calendar of appointments.
Analysis and check weekly and monthly data for Core Team meets
Prepare daily, weekly, and Monthly reports for the CEO.
Communicate with the Core Team on the CEO’s behalf and coordinate meetings and strategic.
activities of the Team
Attend and take minutes of Meetings and share with the stakeholders.
Drafting and preparing presentations for various reviews and Meetings
Undertake project work as required by the organisation such as Onboarding of Partner schools and
Partner School Delight
Coordinating and hosting online meetings / webinars through Zoom & Google Meet
Raise task requests on Jira Atlassian and assist the leaders in using and implementing their tasks.
Role:
Acquire data from all the wellness centers and departmental Managers to maintain databases.
Interpret data, analyze results using statistical techniques and provide ongoing reports to
stakeholders. Compiling and updating Employee records and working on their performances.
Work with management team to create a prioritized list of needs for each business segment and
accordingly publish dashboards for India, Malaysia and MEA
Monitor organization progress by tracking activity, resolving problems, publishing progress reports &
recommending actions.
Locate and define new process improvement opportunities Record and publish Minutes of the
Meetings.
Role:
Managing a Team of customer care executives working with outsourced vendors
Handling Next Day Delivery QRC (Query, Request & complaint) and working towards buyer
satisfaction
Sharing daily data with outsourced vendors and closing QRC within TAT.
Escalating critical cases to the respective department for better customer service and working closelywith
logistic and SMT Departments.
Ensuring that the ordered products under NDD are delivered within TAT.
Working on root causes of customer dissatisfaction and minimizing the issue
Conducting Interviews for the outsourced vendors before absorbing a team member in the Team
Prepare weekly & monthly reports and share it with my seniors.
Role:
To Develop a strategy that the team would use to reach its goal.
Provide any training that team members would need.
Communicate clear instructions to team members.
Listen to team members' feedback.
Monitor team members' participation to ensure the training that was provided is being put into use, and to
see if any additional training is required.
Manage the flow of day-to-day operations.
Create reports to update the company on the team's progress.
Distribute reports to the appropriate personnel.
Role:
Organizing conference and calibration with the outsourced vendors to maintain a quality control.
Cross- check & monitor VOC for maximum customer satisfaction and to control D-Sat.
Prepare weekly report and cross check the transactions quality done by the outsourced vendors.
Escalating critical cases to the respective department for better customer service.
Handling Quality of Sales and Post Sales for International Air.
Send direct feedback to agents at the respective centers to improve their quality of call, chat andemail.
Designing and updating Quality Audit Sheets for vendors for effective quality control.
Role:
Evaluating the complete conversation and sending the feedback to department for technical services.
Organizing conference and calibration with the client, to bring about a change in Quality for Client
satisfaction
Responsible for maintaining all the parameter and evaluating calls for effective Quality Control.
Role:
Providing customer service by handling customer inquiries and assisting for technical difficulties.
Updating customers with information regarding their account, transactions, procedures, and
formalities.
Liaison with the Service Assurance Team to ensure action of activities for enhancing Customer
experience.
Managing the team of 30-35 people and working on their performance metrics overall Quality Control.
Awarded for ‘Excellence in Inbound Process'
Role:
Managing customer and prospect inquiries and generating new business accounts.
Converting business leads by cold calling customers, following up referrals and contacts within the
market.
Making outbound calls to clients under various
Maintaining customer satisfaction, prospecting new customers to generate revenue.
courses: Green Belt Certified in Six Sigma from Advance Innovation Group.
Completed
12th from
