Principal Consultant
Apps Associates Pvt. Ltd.
مجموع سنوات الخبرة :19 years, 4 أشهر
- Project/Delivery Manager working with clients across USA, EMEA, and APAC.
- Handling multiple accounts/projects simultaneously, activities included project deliverables, Client communication, escalations handling, staffing requirements, participating in RFP's.
- Leading project teams based on both Onsite-Offshore Models and managing diverse teams.
Projects Handled:
Client : Thermax Ltd.
Role : Track Lead
Duration : January 2012 May 2012
Environnent : Oracle CRM 11.5.10.2
Client : Toshiba Australia Pty.
Role : Project Lead
Duration : March 2011 till December 2012
Environnent : Oracle CRM 11.5.10.2
• Support Implemented Oracle Service Contracts, Field Service, Depot Repair, Installed Base, Sales Online, and TCA.
• Provide resolutions to the issues raised by end user
• Preparing the documentation for new implementations.
• Handling key roles for all new implementations in the CRM Modules.
• Studying Client’s Business Process and Mapping requirements to Oracle Application.
• Identify Gaps and Prepare Functional Documents.
• Support Implemented Oracle Service Contracts, Installed Base
• Provide resolutions to the issues raised by end client and Log Oracle SR’s and monitor them