Customer Relationship Manager
KAM Products LTD
Total years of experience :18 years, 2 Months
Manager, Customer and client Hnadling, Sales and Marketing, Operations, Programs Organizations etc
Flight operation, Customer service, Cargo handling, Ramp operation, Business Strategy, Commercial Aviation, Airline Management, Pricing, Revenue Analysis, Charter, Project Planning, Negotiation, Air Freight, Air Charter, Operations Management, Strategy, Leadership, Aviation, Sales Management, Freight Forwarding, Airlines, Airports, Freight, Team Leadership, Aircraft, Management, Transportation, Team Management, Pricing Strategy
• Airside Operation/Apron /Ramp Activities/Bay Handling.
• Aircraft Safety and Security.
• Cargo operation/sales.
• Preflight and post flight activities.
• Managing/Supervising all over airline operational areas including Airside Operation.
• Expertise in handling passengers especially in case of delayed/disrupted flights.
• Responsible for smooth flight operations & maintaining high standard of passenger service, Cargo service, Ramp service and Airside.
• Supervising and Managing Airside Operation/Apron /Ramp Activities/Bay Handling.
• Monitoring quick turnaround of flights.
• All other operational requirements like Flight plans, Slot requests etc.
• Schedule Intimation.
• Briefing Crew about their flight details.
EXPORT, IMPORT& Customs clearance in Cochin International Airport .
Preparation of the Airway bill.
To do booking space with Airline.
Promoted cargo sales through different means of communications.
Customer relation agent.
To do booking space with Airline.
Marketing of New Offers.
Handling of International flights like Air-India, Singapore Airlines, Emirates, Malaysian Airlines, Air Mauritius, Cathay Pacific, Saudi Arabian Airlines, Indian Airlines, Etihad, Jet Airways, Blue Dart, FedEx, Air Arabia.
Supervising the flight cargo loading.
To receive Export cargo at receiving bay verifying the documents.
Palatalizing the right cargo, to the right airlines, to the right destination, and at the right time.
Handing over the built-up pallets to Lift and Run System
To ensure the cargo physical counts and weight at the receiving bay in line with documents.
To ensure the Export received cargo is passed through Scanning process and stacked in the right manner at sterile Zone.
To lead the work force in effective manner and maintain discipline.
To communicate efficiently with the customers and render good service.
Handling of International flights like Air-India, Singapore Airlines, Emirates, Malaysian Airlines, Air Mauritius, Cathay Pacific, Saudi Arabian Airlines, Indian Airlines, Etihad, Jet Airways, Blue Dart, FedEx, Air Arabia.
Supervising the flight cargo loading.
To receive Export cargo at receiving bay verifying the documents.
Palatalizing the right cargo, to the right airlines, to the right destination, and at the right time.
Handing over the built-up pallets to Lift and Run System
To ensure the cargo physical counts and weight at the receiving bay in line with documents.
To ensure the Export received cargo is passed through Scanning process and stacked in the right manner at sterile Zone.
To lead the work force in effective manner and maintain discipline.
To communicate efficiently with the customers and render good service.
Promoted cargo sales through different means of communications.
Customer relation agent.
Marketing of New Offers.
Handled Front office administrative responsibilities, cashiering & basic accounting.
Performed as a contact between consumers and sales representative.
Offer telephonic customer service.
Determine order correctness. Follow and speed up orders.