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Ajlaa AlHarmally, dhabi BV- Receptionist/ Logistic Coordinator

Ajlaa AlHarmally

dhabi BV- Receptionist/ Logistic Coordinator·Shell Abu

United Arab Emirates

High school or equivalent, Education and Professional Qualifications

Work experience

Total years of experience: 3 years, 0 months

dhabi BV- Receptionist/ Logistic Coordinator

September 2013 - February 2014

Shell Abu

Abu Dhabi, United Arab Emirates

September 2013 - February 2014

Shell Abu dhabi BV- Receptionist/ Logistic Coordinator (Sep2013 - Feb2014)
Responsible for:
• Provides information by answering calls
• Resolves admin problems by analyzing information and communicating solutions
• Welcoming vendors board members and staff

Company industry:
Oil & Gas
Job role:
Customer Service and Call Center

Reservation and Ticketing Agent

September 2012 - August 2013

Oman Air

Muscat, Oman

September 2012 - August 2013

Oman Air - Reservation and Ticketing Agent (Sep2012 - Aug2013)
Responsible for: • Issue airline tickets
• Confirm and modify flight reservation
• Prepare and locate records and for customers and colleagues
• Participating to improve daily sales and reaching daily sales targets

Company industry:
Airlines
Job role:
Customer Service and Call Center

Sales representative

December 2007 - May 2009

Tuhfa Gallery

Muscat, Oman

December 2007 - May 2009

Tuhfa Gallery - Sales representative (Dec2007 - May2009)
Responsible for:
• Greeting customers
• Taking care of the store and its sales
• Flower arrangements
• Controlling the income and store funds.

Company industry:
Sales Outsourcing
Job role:
Sales

Education

Tourism College

July 2010

July 2010

High school or equivalent, Education and Professional Qualifications

Oman

Education and Professional Qualifications 2009-2010 Tourism College - Oman

Qurum Private School

July 2009

July 2009

High school or equivalent, High School Diploma

Oman

2002-2009 Qurum Private School - Oman

Sanabil Private School

July 2002

July 2002

High school or equivalent, high school

Bahrain

1996-2002 Sanabil Private School - Bahrain

Skills

Reservations
Expert
Reservations
Expert
Sales
Expert
Sales
Expert
Negotiation
Expert
Negotiation
Expert
Communications
Expert
Communications
Expert
Customer Service
Expert
Customer Service
Expert
ANSWERING
Expert
ANSWERING
Expert
ARRANGEMENTS
Intermediate
ARRANGEMENTS
Intermediate
DAILY SALES
Intermediate
DAILY SALES
Intermediate
GREETING
Intermediate
GREETING
Intermediate
ITS
Intermediate
ITS
Intermediate
RECEPTIONIST
Expert
RECEPTIONIST
Expert
SALES
Expert
SALES
Expert
SALES REPRESENTATIVE
Intermediate
SALES REPRESENTATIVE
Intermediate
SALES TARGETS
Intermediate
SALES TARGETS
Intermediate
SOLUTIONS
Expert
SOLUTIONS
Expert
Reservations
Expert
Reservations
Expert
Sales
Expert
Sales
Expert
Negotiation
Expert
Negotiation
Expert
Communications
Expert
Communications
Expert
Customer Service
Expert
Customer Service
Expert

Languages

Swahili

Expert

Arabic

Intermediate

English

Expert

Training and Certifications

Training
Pastry chef
Al Bustan Place Hotel
Jul 2009

Hobbies and interests

Event organising
Outside Sports
Cooking