Abdulrahman Jalawi

Following up with 16 Clubs to development and improvement the marketing plans.
Signed with Baja for three sport sessions with amount 15M SAR. Design sponsorship packages benefit for our customers segment. Activating sponsorship rights (by promoting, advertising and creating an advisory board to achieve the goals of both SPL and partners).
Organzied the commercial regulations for clubs and partners

Enhanced on LMS and redesign the customer experience of loyalty dept. Raised more than 50 BUR/CR and coordinated with IT and Increased of total members enrolled by 80% Vs. retail clients. Increased unique customer's redemption by 22% Vs. retail clients. Organized annual digital marketing calendar and campaign activities for loyalty programs and competitions on various channels, digital media such as web, app, email, SMS, push notifications, and traditional media such as print, TV, etc... Increased loyalty transactions volume to 40% by changing registration steps. Developed junior customers' influx by studying the behavior of customer needs. Organized and scheduled the internal events in each quarter by getting benefit from our partnerships and vendor of loyalty programs (WooW, Aseel). Increased total of partnerships (Aseel) program to 480 brands with 2000 stores, 18% compared with the last year 2017.

Achievements/Tasks Managed the loyalty program e-store and gifts inventory. Organized and communicated with internal and external partners and vendors. Saved 3 million in cost in a calendar year by re-evaluating the loyalty programs dealers, vendors and logistic partners. Developed a marketing plan and written creative briefs. Enhanced the WooW Loyalty Program algorithm to include more banking products/transactions. Worked closely with IT to enhance the Loyalty program by fixing the known system bugs, automating the process by using CRM and Internet Banking. Increase customers satisfaction to 35%. Enhanced the workflow of the SLA and SOAP, in co-ordination with the procedures and Legal departments.

call trained and summer job in different departments and work rotation