IT Administrator
Raban Al Safina Group Of Companies
مجموع سنوات الخبرة :5 years, 7 أشهر
• Responsible for all technical aspects and implementation of an IT office infrastructure
• Hands on experience in configuring and maintaining high end routers and switches of multiple venders such as Cisco, Mikrotic, TP-link, Linksys etc. in order to support the Operation center in Iraq
• Configuration of IP networks and TCP/IP technologies such as DNS and DHCP
• Configuration and maintenance of Cisco IP phones, CCTV, NAS (Network Attached Storage) etc.
• Trained in multiple software’s for ELV systems (Access control, CCTV) and incident management systems etc. and provided individual software trainings to users • Assisted in firewall (FORTIGATE) maintenance throughout the network environment to maintain a secure system
• Working closely with the IT Operation center and L2 Support teams to continuously improve/promote L0, L1, and L2 fault-resolution
• Created and maintained the IT major incident and outage report
• Office 365 Administration- setting up the email accounts, renewing the licenses, managing Mailbox databases/ Backups / Repair/ Recovery
• IT Procurement: responsible for purchasing hardware and software equipment including desktop/laptop, smart phones, tablets, servers, storage media, printer
• Installation of various Operating Systems : Client Operating Systems : Windows 7 /8, 10 Server Operating Systems : Windows Server 2003/2008/2012
• Installed and maintained Server rooms and client servers around the whole
• Configured domain controller and DNS server
• Configuring and Maintaining Backup for Domain Controller
• Installed Network Server- to- Client Antivirus, configured antivirus software to fully protect IT environment
• User accounts creation, maintenance, managing resources with Security strategies using Active Directory
• Assigned, configured and maintained the IP and conference phones
• Assisted in firewall maintenance throughout the network environment to maintain a secure system • Generated procedure guides for several tasks such as I.T. purchasing, user maintenance/access in Active Directory, IP phone configurations, and re-imaging laptops
• Created and maintained the IT major incident and outage report
• Provided individual software training and assistance for End user support
• Maintained communication Cisco, Avaya and Microsoft Exchange 2010
• Managed and coordinated all logistics for new client installation as well as providing remote on-site technical Support
• Provided timely tier-II support and resolved tickets related to hardware, software, and printers for 150 computers and 80 printers
• Managed Zendesk ticketing system support queue. Programmed attributes to meet our support process improvements
• Checked incoming information (service calls, e-mails, e-forms, database and other resources) and ensure all incidents are registered
• Regularly evaluated servers and successfully maintained up time
• Peripheral installation(LAN/local printers, card readers, scanners etc\}
• Monitored and updated user groups and permissions, using Active Directory
• Implemented more frequent backups to increase environment security
• Performed Network Administration for the newly installed machines for the users: Login issues, Password re-set, e-mail login.
• Configure, maintain & troubleshoot the Services like DNS, DHCP
• Install computer hardware and software on desktops to keep versions current
• Initiate and complete Microsoft Windows server operating system updates
Bachelor of Technology Computer Science and Engineer Networking, DHCP, Active directory, Windows Servers, Microsoft Exchange, MS office tools etc.
لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.