IT Administrator
Raban Al Safina Group Of Companies
Total years of experience :5 years, 7 Months
• Responsible for all technical aspects and implementation of an IT office infrastructure
• Hands on experience in configuring and maintaining high end routers and switches of multiple venders such as Cisco, Mikrotic, TP-link, Linksys etc. in order to support the Operation center in Iraq
• Configuration of IP networks and TCP/IP technologies such as DNS and DHCP
• Configuration and maintenance of Cisco IP phones, CCTV, NAS (Network Attached Storage) etc.
• Trained in multiple software’s for ELV systems (Access control, CCTV) and incident management systems etc. and provided individual software trainings to users • Assisted in firewall (FORTIGATE) maintenance throughout the network environment to maintain a secure system
• Working closely with the IT Operation center and L2 Support teams to continuously improve/promote L0, L1, and L2 fault-resolution
• Created and maintained the IT major incident and outage report
• Office 365 Administration- setting up the email accounts, renewing the licenses, managing Mailbox databases/ Backups / Repair/ Recovery
• IT Procurement: responsible for purchasing hardware and software equipment including desktop/laptop, smart phones, tablets, servers, storage media, printer
• Installation of various Operating Systems : Client Operating Systems : Windows 7 /8, 10 Server Operating Systems : Windows Server 2003/2008/2012
• Installed and maintained Server rooms and client servers around the whole
• Configured domain controller and DNS server
• Configuring and Maintaining Backup for Domain Controller
• Installed Network Server- to- Client Antivirus, configured antivirus software to fully protect IT environment
• User accounts creation, maintenance, managing resources with Security strategies using Active Directory
• Assigned, configured and maintained the IP and conference phones
• Assisted in firewall maintenance throughout the network environment to maintain a secure system • Generated procedure guides for several tasks such as I.T. purchasing, user maintenance/access in Active Directory, IP phone configurations, and re-imaging laptops
• Created and maintained the IT major incident and outage report
• Provided individual software training and assistance for End user support
• Maintained communication Cisco, Avaya and Microsoft Exchange 2010
• Managed and coordinated all logistics for new client installation as well as providing remote on-site technical Support
• Provided timely tier-II support and resolved tickets related to hardware, software, and printers for 150 computers and 80 printers
• Managed Zendesk ticketing system support queue. Programmed attributes to meet our support process improvements
• Checked incoming information (service calls, e-mails, e-forms, database and other resources) and ensure all incidents are registered
• Regularly evaluated servers and successfully maintained up time
• Peripheral installation(LAN/local printers, card readers, scanners etc\}
• Monitored and updated user groups and permissions, using Active Directory
• Implemented more frequent backups to increase environment security
• Performed Network Administration for the newly installed machines for the users: Login issues, Password re-set, e-mail login.
• Configure, maintain & troubleshoot the Services like DNS, DHCP
• Install computer hardware and software on desktops to keep versions current
• Initiate and complete Microsoft Windows server operating system updates
Bachelor of Technology Computer Science and Engineer Networking, DHCP, Active directory, Windows Servers, Microsoft Exchange, MS office tools etc.
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