GIS Coordinator Gas Emission Control Works
Al-Suhoub Trading & Contracting Company
Total years of experience :12 years, 3 Months
July 2011-November 2013 : Worked as OSSRC/High Availability Cluster System - Node Product Test Engineer for Ericsson Ireland
I was responsible for verifying OSS products in the HACS environment and certifying their delivery to FOA.
● Analyzed User Stories and provided feedback, ensuring the user stories were defined clearly
● Developed and reviewed test scenarios, ensuring each user story would be thoroughly tested
● Test Environment preparation on Sun Solaris SPARC servers
● Verification of release and CPI documents
● Designing test cases in MARS and executing them
● Verifying Installation and Upgrade of HACS OSS - VCS servers
● Validating Sumtool reports for LUG/SUG/II and sharing the findings with design and systems team
● Keeping track of the defects raised in MHWEB, JIRA and status for quality assurance
● Analyzing the fixes delivered in the latest releases
● Driving fault slip analysis and completing Fault slip analysis of assigned faults
● Coordination with other test teams in the NPT test area to work towards completion of release
testing
Technology/Tools Used:
MHWEB (Defect Tracker), MARS & JIRA(Test Management), EPFG, EBR, DMR, Sun Solaris SPARC/X86 servers, Veritas Cluster Server, Putty
March 2010 - June 2011 Worked as ENIQ-Node Product Test Engineer for Ericsson Ireland
I was responsible for performing sanity testing of ENIQ by verifying its installation and upgrade on the test
environment server.
● Test Environment preparation and verification of release/CPI documents
● Designing and execution of test cases
● Verifying installation and upgrade of ENIQ on test Sun Solaris SPARC/X86 servers
● Performing the backup and restore of test servers with node data using the EBR tool
● Create and Analyze KPI sheets and share the findings with the Design & Systems team
● Keeping track of the defects and status for quality assurance in MHWEB
● Analyzing the fixes delivered in the latest releases
● Completing Fault slip analysis of assigned faults
● Mentoring new team members
Worked as User Access Management -L2 Administrator for Fosters Australia
I worked as a member of the UAM helpdesk to assist customers of Fosters group in US, UK and Australia.
Responsibilities:
Administration of user accounts involves creation, modification and deletion of user/generic/mailbox accounts in Microsoft Active Directory
Providing or revoking Network drive access
Managing distribution lists and Security groups (Access control lists)
Managing user drives on Windows servers
Management of user accounts for applications like JDE, Enterprise One, Grange, Peoplesoft and Oracle
Worked as Level 2 Technical Support Engineer (Remote Access Analyst) for Shell IMG - Europe/Americas
I was responsible for providing level 2 technical assistance to VPN users in Europe, Africa-ME and Americas regions.
Responsibilities:
Follow the ITIL process for incident management.
Follow the Service Level Agreement while handling the customer tickets.
Resolve connectivity issues faced by the Shell VPN users over Dial up, Broadband and WIFI mode of connection.
Perform the installation and configuration of all software and drivers on customer machines.
Support the customers to configure the WIFI routers at home as per the configuration supported by Shell GI laptops.
Support the OS migration from Windows 2000 to Windows Vista. Support the global rollout of the Version 2 Mobile Office Business software on Shell GI laptops, which integrated all modes of connection.
Technology/Tools Used:
Windows 2000/Vista, Service Center 5.1, Data Work Flow, MOB v1/v2
Bachelor of Technology in Computer Science and Engineering with total aggregate of 76%(First Class with distinction)