فراس عماد الرشق Alreshiq

Fleet sales supervisor at Hyundai Motor Jordan

• Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models, inspecting automobiles.
• Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.

• Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services
• Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.

• Reports to the sales manager regarding objectives, reviews, analyses, and planned activities.

• Maintain an owner follow-up system that encourages repeat business and referrals
• Vehicles stock management and inventory controlling stockyards
• Conducting annual vehicle stock inventory
• Vehicle transportation contracting and administration
• Vehicle distribution to all regions
• Customs affairs (i.e Conformity certificate and customs pricing)
• Vehicle shipments clearance follow-ups
• Follow-up with Maserati and Automotive Logistics on any shortages of shipping documents
• Insurance declaration on all shipments
• Recalls administration and monitoring
• Follow-up misbuilt, defects and discrepancy on vehicles ordered
• Tenders/bids specifications support documentation and translation of bid results
• Verifies vehicle orders options and specifications

• Daily CRM tasks & follow ups
• Scheduling and registration of customers
• Perform internal SSS (Service Satisfaction Survey) telephoncalls
• Perform internal PDSS (Purchase & Delivery Satisfaction Survey)
• Setting up the training plan and budget. Analyzing the need for manpower and allocating the trainees within the store workstations.
• Preparing crew schedule upon the projected sales, store requirements and availability of crew staff.
• Monitor team’s productivity, quality and performance.

• Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models, inspecting automobiles.
• Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.

• Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services
• Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.

• Follow up on all unsatisfied customers and resolve their concerns.
• Daily CRM tasks & follow ups
• Scheduling and registration of customers
• Perform internal SSS (Service Satisfaction Survey) telephone calls
• Perform internal PDSS (Purchase & Delivery Satisfaction Survey) telephone calls
• Follow up all cases related to the showroom and no-show appointments
• Updating Competitor prices and analyzing their offers.
• The monthly licensing and registration file.
• On site supervision on Marketing Activities and Displays
• Assisting in CRM customer appreciation events.
• Assisting on any CRM related campaigns.
• Generating all required reports related to CRM

• Ordering raw materials through a customized computer system taking into account the projected daily sales.
• Setting up the training plan and budget. Analyzing the need for manpower and allocating the trainees within the store workstations.
• Preparing crew schedule upon the projected sales, store requirements and availability of crew staff.
• Monitor team’s productivity, quality and performance.
• Ensure high customer satisfaction level.