Akash Chhatri

• Assist and guide passengers with tax refund procedures and bill verification.
• Conduct daily readiness checks to ensure operational compliance and service quality.
• Coordinate internal meetings, training sessions, and learning activities.
• Support development of policies, procedures, and improvement action plans.
• Handle escalated customer cases during Team Leader’s absence.
• Coordinate with airport stakeholders for flight information to support shift planning.
• Support team operations during peak passenger flow and maintain a clean, safe work environment.
• Perform quality control checks on high value customer goods to verify authenticity and ensure compliance with tax refund regulations.
• Helped prevent fraudulent claims by identifying 10-20 suspicious cases per month through detailed quality checks on high value customer goods.

• Managed customer inquiries and maintained accurate call and request logs.
• Handled sensitive customer complaints and special requests with professionalism.
• Prepared and distributed emails, memos, letters, and official documents.
• Assisted with test drives, demo car preparation, and priority vehicle releases.
• Coordinated with executives and managers to support internal operations.
• Updated CRM and generated weekly activity reports for the sales team.
• Ensured showroom display compliance with BMW CI standards.
• Managed office supplies, updated car specification sheets, and documented showroom visitors.

• Handled customer inquiries in person, by phone, and via email.
• Managed bookings for golf lessons and junior academy programs.
• Processed reservations, cancellations, and no shows according to policy.
• Supervised reception staff and delegated tasks to maintain smooth operations.
• Managed inventory for golf mats, tees, and office stationery.
• Prepared daily and monthly sales reports for academy revenue and commissions.