Shie Maduyag

• Communicate with clients regarding shipment updates, documentation, and delivery concerns.
• Perform accurate data entry, order tracking, and records management to support daily operations.
• Coordinate with internal teams to ensure timely and accurate client updates.
• Handle administrative tasks with strong attention to detail and organization.

• Assisted customers with billing concerns, account updates, plan changes, and service activation.
• Provided customer support through phone and chat while maintaining professionalism and service quality.
• Managed 30+ customer inquiries daily with strong communication and multitasking skills.
• Maintained accurate customer records and ensured timely resolution of concerns.