Saina Rai

Managed all front desk operations including welcoming students, parents, and visitors, ensuring a
professional and positive first impression at all times.
• Handled high-volume incoming calls and email correspondence, resolving inquiries promptly and directing
complex cases to the appropriate department.
• Guided prospective students and families through the full admissions process, from initial inquiry to
enrollment, improving overall satisfaction.
• Maintained and updated accurate student records, administrative reports, and official notices using Microsoft
Word and Excel.
• Coordinated communication between parents and management regarding meetings, fee deadlines, and
upcoming events.
• Promoted to Documentation Officer within 6 months, taking on additional responsibilities for managing and
verifying official documentation.