Akash Salian

• Over 5 years of experience in IT support, delivering exceptional technical assistance to end-users and ensuring optimal system performance.
• Proficient in troubleshooting hardware and software issues, resulting in a 95% resolution rate on first contact.
• Implemented IT solutions that improved operational efficiency by 30%, streamlining processes and enhancing user satisfaction.
• Collaborated with cross-functional teams to develop and execute IT strategies aligned with business objectives.
• Led training sessions for staff on new technologies, fostering a culture of continuous learning and innovation.
• Strong knowledge of network security protocols and best practices, ensuring data integrity and compliance.
• Passionate about leveraging technology to drive business growth and improve overall IT infrastructure.