Stock and Compliance Manager
Tesco
Total years of experience :25 years, 0 Months
Experienced retail manager with almost 12 years managerial experience.
Having worked in almost all the areas of store operations and having led large teams has given me a lot to offer to Retail sector.
• In addition to drive trade to achieve sales target through trade plan, I head all Stock Control related and Compliance related activities in the store.
• I am accountable for shrinkage/stock loss and waste to maximise profit and to make sure that store is fully equipped with in demand products and gaps are minimised through daily gap scans and daily scheduled counts.
• Responsible for full stock take that takes place quarterly.
• My team looks after merchandising plans/planograms and all seasonal changeovers and range reset.
• I have managed major refits in our flagship store (Dundrum Town Centre)
• I am the Safe and legal expert in the store, facilitating the audits, completing Trading law campaigns and coaching and challenging the management team on their safe and legal responsibilities.
• Manage the price integrity team ensuring the price changes happen accurately and on time to ensure legality of trade and POS campaigns to highlight all the offers.
• Manage the payroll and wages processes of 115 employees ensuring the payroll target is achieved and everyone gets paid accurately & on time (Annual budget €2.4million)
• I work with Insurable risk to ensure all personal injury claims made by either staff or customers are dealt with correctly, reducing risk to the company.
• I oversee the accident reporting and investigating process, ensuring the accident trends are tracked and issues are resolved.
• I support change through the successful delivery of Direct to Stores and UK/Republic of Ireland Business Plan activity.
• Responsible for understanding enforcement authorities requirements and manage enforcement officer visits professionally and any issues identified followed promptly.
- Manage customer services operations of company’s Indirect channel comprises 28 franchise service centres in four different cities (South Zone)
- Training and Development of indirect channel for on-going changes in strategic plans through orientation sessions & presentations including induction of new employees.
- Monitoring and implementation of policies and procedures approved by the company through periodic visits to metro and remote locations.
- Timely back up support to franchise network in day-to-day operations.
- Handling of special customer complaints and issues forwarded by Call Centre.
- In-house sales.
- Submission of weekly activity reports with comparative figures to higher management.
• Supervise the designated branch operations smoothly working as a team.
• Handle all matters including Budgeting/Cash flow, Maintenance Issues, Manpower, Training, and Target Sales & Promotions.
• Handle and settle all customer services issues.
• Trouble Shooting/Management in all situations.
• Efficient monitoring of operations.
• Quality Sales and customer services to make the restaurant a perfect come back place for a “Happy Customer”.
• Coordinate with Manager distribution & logistics for Customer Services.
• Correspondence with Dealer network.
• Handle and settle all dealer claims by affecting accounts.
• Issue adjustment Advices & Bills using BPCS (Business |Planning & Controlling System) to distributors.
• Close coordination with distribution network for smooth dispatch of shipments based on deadlines.
• Processing of weekly sales figures.