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Nader Abdallah, Customer service Consultant

Nader Abdallah

Customer service Consultant ·Fly Emirates

United Arab Emirates

Bachelor's degree, Tourism

Work experience

Total years of experience: 13 years, 8 months

Customer service Consultant

April 2017 - Present

Fly Emirates

Dubai, United Arab Emirates

April 2017 - Present

Company industry:
Airlines
Job role:
Customer Service and Call Center

Customer Service Representative

June 2014 - September 2016

Emirates National Bank of Dubai

Dubai, United Arab Emirates

June 2014 - September 2016

• Respond to customer issues/ queries in a timely and efficient manner.
• Provide great customer service by answering product and service questions; suggesting information about other products and services.
• Assist customers with queries related to cheque books requisitions, debit& credit cards, ATM cards, statements, account balance, loans, online banking, as appropriate.
• Follow a retention process for account closure stating reasons for the closure properly.
• Ensure that the daily and monthly targets on the following are met: Sales Target, Customer feedback forms, referral calls- daily, outbound calls- daily.
Company industry:
Banking
Job role:
Customer Service and Call Center

Assistant Manager

February 2012 - March 2014

Macdonalds

Riyadh, Saudi Arabia

February 2012 - March 2014

• Increasing customer service and sales level.
• Cost control and quality assurance.
• Production, inventory and ordering management.
• Dealing with customer complains.
• Financial reports ( daily, weekly, monthly )
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Education

Hashemite University

May 2011

May 2011

Bachelor's degree, Tourism

Jordan

GPA (point): 2.67 out of 4

GPA (point): 2.67 out of 4

good

Hunin School

June 2007

June 2007

High school or equivalent, IT

Jordan

GPA (percentage): 76%

GPA (percentage): 76%

Skills

Office Operations
Expert
Office Operations
Expert
Customer Service
Expert
Customer Service
Expert
Negotiation
Expert
Negotiation
Expert
Management Control
Expert
Management Control
Expert
Problem Solving
Expert
Problem Solving
Expert
computer ( MS office )
Expert
computer ( MS office )
Expert
Oracle CRM
Expert
Oracle CRM
Expert
Siebel CRM
Expert
Siebel CRM
Expert
Problem Solving
Expert
Problem Solving
Expert
Management Control
Expert
Management Control
Expert
Negotiation
Expert
Negotiation
Expert
Customer Service
Expert
Customer Service
Expert
Office Operations
Expert
Office Operations
Expert

Languages

English
Expert
Arabic
Expert

Training and Certifications

Training
Effective Shift Management
McDonald training center
Mar 2013
Advance Shift Management
McDonald training department
Sep 2012
Basic Shift Management
McDonald training department
Mar 2012