akhil ma

Organization: SWEDINOX INTERNATIONAL FZC, Sharjah for (March 2013 - Present)
Position: Sales Assistant cum Import & Export Clearance Officer
KEY HIGHLIGHTS

SWEDINOX INTERNATIONAL FZC - actively involved in Manufacturing of SS Tanks,
Erecting of Pipelines and Distribution of ALFALAVAL products for food and pharma companies.

• Prepare and follow up quotation, proposals, purchase orders, sales orders.
• Record all the enquiries, quotations, purchase orders, sales order.
• Update purchase orders and quotation database.
• Handling incoming shipments, regular follow-ups.
• Handle and manage customers' direct enquiries via phone calls, emails or web enquiries.
• Export Documentation (Pre - shipment documents and post shipment documents)
• Control of Entry / Exit Customs bills.
• Keeping record for customs for all SAIF Zone related BOE.
• Work closely with Stores & supervisor for all inbound or outbound shipments without any delay.
• Develop a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability
• Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.
• Maintains contact with all clients in the market area to ensure high levels of client satisfaction.
• Preparing proposals & quotations.
• Follow up orders, queries, enquiry, and quotations to all suppliers and manufactures.
• Identify new requirements of the clients through regular client visits.
• Prepare internal purchase requisition.
• Co-ordination with the production house at regular intervals for replenishments and follow-ups, Shipment planning as well as updating customers on regular intervals.
• Supporting Logistics department.
• Prepare invoicing forecast.
• Prepare documentation as per ISO requirement.

Organization: 24/7 Customer for 15 months (2011 July - 2012 December), Bangalore
Position: Sales Executive/Customer Service Executive
KEY HIGHLIGHTS

• Call the customers; provide them with the company's service in general, convince them the guarantee and assurance of a specified service / product.
• Make the customers to buy the product.
• To assist the Team leader to strategize the business to ensure profitability in line with organizational objectives.
• Identifying strong and reliable customers, resulting in deeper market penetration.
• Attending to customer's enquiries and assist them.
• Submission of Sales reports and Proposal to the Managers.
• Finding the complaints of the customers, finding the root cause of those complaints and solving them in the correct way to bring at most satisfaction to the customer.

Organization: Aims International for 10 months (July 2010 -May 2011)
Position: Customer Care Associate
KEY HIGHLIGHTS

• Indentifying the vacancies.
• Preparing the job description and person specification.
• Locating and developing the sources of required number and type of employees
(Advertising etc)
• Helping the recruiters short-list the identified prospective employee with required characteristics.
• Arranging the interviews with the selected candidates.
• Reserving Halls at Hotels, Trade Centers, and Business Parks etc.
• Scheduling interviews and finally documenting the status.

COMPUTER KNOWLEDGE
* Excellent knowledge in Microsoft Excel and Word
* Professional and advanced knowledge in creating and analyzing reports.
* Proven knowledge in Outlook and Microsoft Office.
* Operation of Internet & E-Mail.