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Akhil Pushpa Mithran, Senior System Engineer

Akhil Pushpa Mithran

Senior System Engineer·Central Board of Indirect Tax and Customs (CBIC),

India

Master's degree, Master of Computer Application

Work experience

Total years of experience: 11 years, 1 months

Senior System Engineer

December 2019 - Present

Central Board of Indirect Tax and Customs (CBIC),

Kannur, India

December 2019 - Present

• Provided end-user technical support for hardware, software, and network issues
• Managed user accounts, permissions, and email systems (Microsoft 365/Outlook)
• Troubleshot issues related to MFA, email, and connectivity
• Supported LAN/WAN/VPN infrastructure and resolved network issues
• Managed incident tickets and ensured SLA compliance using ITSM tools
• Delivered remote and on-site support to users
• Assisted in system deployment, upgrades, and maintenance

Company industry:
IT Services
Job role:
Information Technology

Service Manager

February 2019 - November 2019

Petra Infoserv Pvt Ltd (Wipro Partner),

Kannur, India

February 2019 - November 2019

• Managed IT service operations and support teams
• Handled incident management and service delivery
• Coordinated with clients and ensured SLA compliance

Company industry:
IT Services
Job role:
Customer Service and Call Center

Technical Support Engineer

August 2017 - January 2019

Volta Technology Solutions (Wipro Partner),

Kannur, India

August 2017 - January 2019

• Provided L1/L2 technical support for hardware and software
• Managed system installations and troubleshooting
• Supported network and infrastructure operations

Company industry:
IT Services
Job role:
Information Technology

Computer Service Technician

June 2015 - July 2017

Freelance Company

Kannur, India

June 2015 - July 2017

• Installed and configured IT systems and networks
• Provided hardware and network support
• Managed large-scale system setups and maintenance

Company industry:
IT Services
Job role:
Maintenance, Repair, and Technician

Education

SRM University

January 2024

January 2024

Master's degree, Master of Computer Application

India

Kerala State Rutronix

January 2017

January 2017

Bachelor's degree, IT Infrastructure Management

India

Bharathiar University

January 2015

January 2015

Bachelor's degree, Information Technology

India

Skills

CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INVESTIGATION
Intermediate
INVESTIGATION
Intermediate
MICROSOFT 365
Intermediate
MICROSOFT 365
Intermediate
MICROSOFT WINDOWS
Intermediate
MICROSOFT WINDOWS
Intermediate
PROFESSIONAL NETWORKING
Intermediate
PROFESSIONAL NETWORKING
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
SERVICE MANAGEMENT
Intermediate
SERVICE MANAGEMENT
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

English

Expert

Malayalam

Native Speaker

Hindi

Intermediate

Training and Certifications

Certifications
Dell / HP Certified Engineer
Azure Fundamentals (Microsoft)
CompTIA A+
Google IT Support Professional Certificate
Microsoft Certified Solutions Associate (MCSA)