أخيل Pushpa Mithran

• Provided end-user technical support for hardware, software, and network issues
• Managed user accounts, permissions, and email systems (Microsoft 365/Outlook)
• Troubleshot issues related to MFA, email, and connectivity
• Supported LAN/WAN/VPN infrastructure and resolved network issues
• Managed incident tickets and ensured SLA compliance using ITSM tools
• Delivered remote and on-site support to users
• Assisted in system deployment, upgrades, and maintenance

• Managed IT service operations and support teams
• Handled incident management and service delivery
• Coordinated with clients and ensured SLA compliance

• Provided L1/L2 technical support for hardware and software
• Managed system installations and troubleshooting
• Supported network and infrastructure operations

• Installed and configured IT systems and networks
• Provided hardware and network support
• Managed large-scale system setups and maintenance