Head of Quality Control and Audit
Cash Solutions Company limited
Total years of experience :16 years, 9 Months
Worked as a Project Service Manager in cash division.
• Supervising the process of developing internal control policies, guidelines, and procedures for activities related with ATMs as well as analyzing, studying and organizing the progress of work and to ensure adherence to companywide policies.
• Follow up with Project Team work performance and external client.
• Generate Various Project Reports, review generated reports and give feedback to Top Management & External Parties
• Generate Risks Register and maintain risks & issues
• Following-up and reviewing the deficits reports in addition to review the support function report as well as evaluating the employees performance
• Coordinating and Communicating with the managements of the banks and financial institutions
• Following up the daily correspondences to assure the ideal communication is performed as well as monitoring and supervising the solutions of the daily operational issues that may occur and to develop plans, regulations and rules to avoid them
• Solving the daily operational issues that may occur and to develop plans, regulation and rules to avoid them
• Monitoring the process of Analyzing the new projects as well as reviewing the existing contracts
• Visiting projects locations in order to supervise, inspect and monitor the progress of work; as well as to visit the banks managements in other regions
• Providing the Senior Vice President Cash Services with periodical reports on the operations of the Cash Services Sector ATM Division, that includes the status of the project by means of scope of work and any issues/preventive actions/corrective actions to be taken
• Coordinating and communicating with the projects managers to follow-up the implementation processes in the regions
• Supervising the process of Planning and scheduling the daily-weekly-monthly routes .
• Assisting in the preparation of the ATM’s division annual budget and financial reports
• Following-up the process of issuing monthly service bills
• Supervising the process of Providing end-to-end solutions to ATM’s in connections with cash activities
The major challenge is the operational support given to the branch network, Area Books Unit, Branch Support Unit, Central Cash Units and Archive unit are to the highest standard in order for the branches to devote maximum time to improving customer service and selling of the bank’s products.Creative thinking is necessary for the general improvement of service standards, which will require the necessary training and work experiences for the support staff in order to operate effectively in a highly competitive environment. Analytical thinking and attention to detail is necessary for the constant improvement of workflow, procedures, etc., to improve productivity and customer service and to create standardisation throughout the Area.