Akhtar Sayed

. Managing IT Services - MARS Saudi Arabia a FMCG company
. Managed Projects - SharePoint 2010 collaboration, Go Green - FollowMe Printing management, Ticketing System, Newsletter, Operation efficiency improvement, EVOKO MRM, Ecopilot, Click Share, Avaya, Asset Replacement, Migration and Upgradation of WAN link
. Infrastructure and System management having HP servers with Windows server 2008, WAN link, POE cisco Switches, Avaya voice system, Commvault Backup, DELL laptops, desktops, Time & Attendance, Polycom, Network printers, Security access card, Survelion camera system.
. Technical support to associates on email systems Outlook 2010, Tele-Video conference, Skype for Business, SAP, ACNielsen, Windows 7, Office 2013, Lotus Notes, SharePoint, internet and other application
. Providing extended IT support to KEC and sales office site as when required.
. IT Service, Problem, Incident, Access, Change, Asset, Storage, Software License, Security, Vendor and Customer relationship management
. Supporting manager by providing inputs in budget planning, building foundation, drafting policy, templates, User guidelines, hardware purchase, projects.
. Helping to build Eco-Friendly IT environment by using energy efficiency devices

• Managing IT Services - British American Tobacco (Saudi) one of the FMCG based Multinational Globally recognized Co., having 3 main branches \[Jeddah, Riyadh, and Dammam\] and other 7 branches with 80 users connected via LAN/WAN/VPN having 100 + computers/peripherals.
• Managing Infrastructure having Cisco Routers 2800 series, 3560 PoE switches, IP Telephony, 2900 catalyst switches, Packeteer, 4 HP Compaq DL 380 & ML 570 server & MGE UPS.
• Managed and Implemented major IT related Projects
- Migration to Win 2003 servers, Windows7, IP VPN connection
- Office move
- Fener (HHT) implementation
- Deployment of Service Desk
• Managing Service Desk with engineer’s inorder to deliver quality IT services to the company
• Knowledge of Service, Problem, Incident, Access, Change, Asset management
• Planning and managing resources to meet service target with outsource service partners.
• Good understanding of the business requirements. Prepare & presenting Business case study.
• Ability to identify problems, evaluate for criticality and take proper action on timely manner.
• Responsible for Hardware and Software maintenance, including the assessment of capacity, risk and capability for future requirements
• Ensures that all information systems and networks operate smoothly and according to internal standards, legal requirements
• Implements and maintains corporate policies and standards aimed at maximizing effectiveness and minimizing costs related to the acquisition, implementation and operation of IT systems.
• Maintain server and systems security through McAfee
• Data Backup administration through ArcServe software.
• Managing and Administration of mailing system.
• Co-ordination with IT team in Dubai for software, network testing and implementation.
• Knowledge of Disaster Recovery and Business Continuity Planning.
• Record management - Implementation, Training users, Auditing
• Managing CCTV - Security and access card systems at main branches.
• Good understanding of purchasing procedures and skills.
• Vendor Level management.
• Good working relationship with users under multicultural environment.
• Reporting Directly to IT Service Level Manager - GCC

PROJECT - I December 2003 - March 2004
Job Profile - Co Located as Team Leader at client Reliance Energy
Responsibilities: • Managing 7 Engineers with helpdesk co-coordinator located at different branches in Mumbai.
• Managing HCL branded servers with Win2k server as O/S, DHCP, DNS, WINS and branded
desktops with Win2k, Win xp as o/s, user applications, Trend Micro Enterprise edition
Antivirus server centrally supporting upto 1500 desktops, servers present in more
than 8 locations. Installing antivirus on servers remotely, scheduling & forcing latest update
if required, scheduling scan, monitoring for virus infected systems daily, weekly basis.
Generating reports on weekly & monthly basis.
• Managing Video conference calls, co ordination with remote location, testing of link & Video Conference Equipment before any conference meeting or interviews.
• Attending lotus notes & other application based calls for CEO Secretaries, Directors, Managers.
• Managing & Maintaining FM based calls, logging, assigning to engineers with centralized
HCL software, escalation & resolution within the time limit period from more than 8 branches.
Generating call reports on daily, weekly, Monthly reports.
• Co-ordination with support engineers and helpdesk related to calls resolution, convenience,
attendance, holidays, trainings and other general & technical related problems during weekly,
monthly meetings.
• Reporting directly to IT Support Incharge at Reliance Energy and Project Mgr. at IT Source.
• Knowledge of Unix, Novell 4.x

Job Profile - Co-Located as "Sr. System Administrator" at Client AFL/DHL sites.

Employer-Expert Infotech (India) Pvt. Ltd. July 1998-June 2000

Position: Customer Support Engineer IT