Akhtar Sayed, IT Specialist

Akhtar Sayed

IT Specialist

MARS Saudi Arabia

Lieu
Arabie Saoudite - Jeddah
Éducation
Baccalauréat, Science
Expérience
25 years, 8 Mois

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Expériences professionnelles

Total des années d'expérience :25 years, 8 Mois

IT Specialist à MARS Saudi Arabia
  • Arabie Saoudite - Jeddah
  • Je travaille ici depuis février 2014

. Managing IT Services - MARS Saudi Arabia a FMCG company
. Managed Projects - SharePoint 2010 collaboration, Go Green - FollowMe Printing management, Ticketing System, Newsletter, Operation efficiency improvement, EVOKO MRM, Ecopilot, Click Share, Avaya, Asset Replacement, Migration and Upgradation of WAN link
. Infrastructure and System management having HP servers with Windows server 2008, WAN link, POE cisco Switches, Avaya voice system, Commvault Backup, DELL laptops, desktops, Time & Attendance, Polycom, Network printers, Security access card, Survelion camera system.
. Technical support to associates on email systems Outlook 2010, Tele-Video conference, Skype for Business, SAP, ACNielsen, Windows 7, Office 2013, Lotus Notes, SharePoint, internet and other application
. Providing extended IT support to KEC and sales office site as when required.
. IT Service, Problem, Incident, Access, Change, Asset, Storage, Software License, Security, Vendor and Customer relationship management
. Supporting manager by providing inputs in budget planning, building foundation, drafting policy, templates, User guidelines, hardware purchase, projects.
. Helping to build Eco-Friendly IT environment by using energy efficiency devices

IT - System Administrator à British American Tobacco (Saudi)
  • Arabie Saoudite - Jeddah
  • juin 2004 à février 2014

• Managing IT Services - British American Tobacco (Saudi) one of the FMCG based Multinational Globally recognized Co., having 3 main branches \[Jeddah, Riyadh, and Dammam\] and other 7 branches with 80 users connected via LAN/WAN/VPN having 100 + computers/peripherals.
• Managing Infrastructure having Cisco Routers 2800 series, 3560 PoE switches, IP Telephony, 2900 catalyst switches, Packeteer, 4 HP Compaq DL 380 & ML 570 server & MGE UPS.
• Managed and Implemented major IT related Projects
- Migration to Win 2003 servers, Windows7, IP VPN connection
- Office move
- Fener (HHT) implementation
- Deployment of Service Desk
• Managing Service Desk with engineer’s inorder to deliver quality IT services to the company
• Knowledge of Service, Problem, Incident, Access, Change, Asset management
• Planning and managing resources to meet service target with outsource service partners.
• Good understanding of the business requirements. Prepare & presenting Business case study.
• Ability to identify problems, evaluate for criticality and take proper action on timely manner.
• Responsible for Hardware and Software maintenance, including the assessment of capacity, risk and capability for future requirements
• Ensures that all information systems and networks operate smoothly and according to internal standards, legal requirements
• Implements and maintains corporate policies and standards aimed at maximizing effectiveness and minimizing costs related to the acquisition, implementation and operation of IT systems.
• Maintain server and systems security through McAfee
• Data Backup administration through ArcServe software.
• Managing and Administration of mailing system.
• Co-ordination with IT team in Dubai for software, network testing and implementation.
• Knowledge of Disaster Recovery and Business Continuity Planning.
• Record management - Implementation, Training users, Auditing
• Managing CCTV - Security and access card systems at main branches.
• Good understanding of purchasing procedures and skills.
• Vendor Level management.
• Good working relationship with users under multicultural environment.
• Reporting Directly to IT Service Level Manager - GCC

Team Leader à Reliance Energy
  • Inde - Mumbai
  • janvier 2002 à mars 2004

PROJECT - I December 2003 - March 2004
Job Profile - Co Located as Team Leader at client Reliance Energy
Responsibilities: • Managing 7 Engineers with helpdesk co-coordinator located at different branches in Mumbai.
• Managing HCL branded servers with Win2k server as O/S, DHCP, DNS, WINS and branded
desktops with Win2k, Win xp as o/s, user applications, Trend Micro Enterprise edition
Antivirus server centrally supporting upto 1500 desktops, servers present in more
than 8 locations. Installing antivirus on servers remotely, scheduling & forcing latest update
if required, scheduling scan, monitoring for virus infected systems daily, weekly basis.
Generating reports on weekly & monthly basis.
• Managing Video conference calls, co ordination with remote location, testing of link & Video Conference Equipment before any conference meeting or interviews.
• Attending lotus notes & other application based calls for CEO Secretaries, Directors, Managers.
• Managing & Maintaining FM based calls, logging, assigning to engineers with centralized
HCL software, escalation & resolution within the time limit period from more than 8 branches.
Generating call reports on daily, weekly, Monthly reports.
• Co-ordination with support engineers and helpdesk related to calls resolution, convenience,
attendance, holidays, trainings and other general & technical related problems during weekly,
monthly meetings.
• Reporting directly to IT Support Incharge at Reliance Energy and Project Mgr. at IT Source.
• Knowledge of Unix, Novell 4.x

Sr. System Administrator à IT&T INDIA LTD
  • Inde - Mumbai
  • août 2000 à décembre 2001

Job Profile - Co-Located as "Sr. System Administrator" at Client AFL/DHL sites.

Customer Support Engineer IT à Expert Infotech
  • Inde - Mumbai
  • juillet 1998 à juin 2000

Employer-Expert Infotech (India) Pvt. Ltd. July 1998-June 2000

Position: Customer Support Engineer IT

Éducation

Baccalauréat, Science
  • à Swami Vivekanand College of Science, Arts and Commerce
  • mai 1998

Specialties & Skills

Windows 7
LAN WAN
Windows Server 2003
IT Service Management
System Administration
END USER SUPPORT
LOTUS NOTES
MICROSOFT WINDOWS SERVER
MS EXCHANGE Server
Technical Help Desk experience
Asset, Incident, Change, Problem, Vendor management
LAN/WAN Network Management
BACKUP ADMINISTRATION
RECORD Management

Langues

Anglais
Expert

Formation et Diplômes

(Certificat)
Date de la formation:
February 2008
Valide jusqu'à:
March 2008
ITIL V3 Foundation 2011 Syllabus (Certificat)
Date de la formation:
December 2013
Valide jusqu'à:
December 2013
CCNA (Certificat)
Date de la formation:
January 2002
Valide jusqu'à:
March 2002
(Certificat)
Date de la formation:
March 2010
Valide jusqu'à:
March 2010
MCSE (Certificat)
Date de la formation:
July 2000
Valide jusqu'à:
November 2000

Loisirs

  • Painting, Cricket