Akhter Junaid

• Prepare executive dashboards, reports, and expense statements - reduced report generation time by 25%.
• Coordinate complex travel (flights, accommodation, transport) for senior executives.
• Manage calendars, meetings, and cross-departmental communication.
• Handle sensitive information with strict confidentiality.

• Resolved 95% of client inquiries at first point of contact (phone, email, in-person).
• Trained junior staff on customer service protocols and escalation paths.
• Promoted business services to clients, increasing engagement by 30%.

Multi-role position across Administration, Logistics, Planning, Production

Administration & Logistics

• Managed daily attendance, overtime, sick leaves, and vacation requests for 150+ non-staff employees in SAP.
• Processed travel requests, ticket bookings, passport release, and ticket reimbursements.
• Handled stationary inventory - SAP receipt/issue, stock availability, and material transactions.
• Posted OBD / PGI in SAP; created shipments and delivery documents.
• Managed return orders, PGR, and picking lists to ensure accurate outbound deliveries.
• Coordinated with finished goods & loading sections to avoid dispatch delays.

Planning & Production

• Maintained SAP master data (FG, raw, trading materials); created purchase requisitions and service entry sheets (SES).
• Ran MRP for planned orders; created & released production orders to the production department.
• Confirmed material documentation & order confirmation in SAP; tracked manpower hours vs. routing.
• Prepared weekly & monthly reports on running orders.

• Assist to project manager on work related to project.
• Drafted contracts, quotations, and official correspondence.
• Meet and greet clients and visitors, provide information about upcoming events
• Maintained hard/soft copy filing systems and courier dispatch (Aramex/DHL).

• Supported office management, meeting coordination, and manager’s calendar.
• Assisted budget officer with departmental budget preparation.
• Prepare petty cash for office expenditures.