Business Analyst / User Researcher
Office for National Statistics
Total years of experience :20 years, 1 Months
Government Digital Service) focused on addressing ONS business needs through
transformation programmes, including Census Transformation Programme (CTP), Data Collection
Transformation Programme (DCTP), and Economic Statistics Transformation Programme (ESTP).
* Lead needs assessments via workshops / meetings with users as well as business stakeholders.
* Prepare / prioritise product backlog, story maps, Data Flow Diagrams (DFD), and SAML Authentication.
* Plan sprints, serve as product owner, implement gap analysis, and work collaborative with tech team.
* Ensure compliance with strict data security requirements in alignment with government guidelines.
* Manage sprint backlog with team using Jira and Confluence in addition to participating in sprint demos,
reviews, risk assessments, and show / tells.
Department of Work and Pensions, Warrington (Methods Digital
Took on a wide range of projects within Agile environment, including leading transition of personal loans
project from Waterfall, consumer loans business transformation, and e-Commerce Omni - channel project
within matrix environment. Also worked on PCI DSS compliance.
* Formulated product backlog, roadmap, TOM, and plans to achieve operational goals.
* Contributed to sprint planning, daily stand-ups, retrospectives, legacy systems analysis, documentation,
workshops, stakeholder management, troubleshooting, prioritisation, and user stories / acceptance.
* Participated in user research, improvements (Kaban), and use cases development, working closely with
business analyst, testers, solutions architects, and developers.
* Collaborated in design of RESTful API endpoints, regression test framework, and dashboards.
Project Highlights:
* Consumer Loans and Insurance Policy Projects: Interest free credits, partnership credit card, PCI DSS
compliance, money transfer, personal loans, Tallyman, savings, investments, and JL insurance Policy
Administration System (PAS).
* Infrastructure Projects: Implementation of NZew 90 Win 2008 R2 Server VMs to replace existing Win
2003 Server VMs. Internet Explorer 11 rollout.
* Performed as well as supported requirements analysis, user stories, data migration, policies /
procedures development, payment systems implementation, documentation, workshops, regulatory
compliance, security, call centre functions, key partnerships, reporting, data storage, and testing.
Contributed to e-Commerce Omni - Channel Projects within matrix-led environment, transitioning from
legacy systems to bespoke and COTS systems.
* Completed global implementation of Microsoft Dynamics CRM and online financial e-Commerce Omni -
Channel system (e statements, online card payments (Master card and Visa), payday loans, pawn
broking, Omni - Channel retail online sales, and research).
* Participated in transformation of new businesses following acquisitions, working with team of 9 within
live / production pawn broking as well as retail environment.
* Delivered roadmap, user stories / interface design, and TDD test-driven development.
* Supported global rollout of IE 11, working with engagement managers and solutions architects to
ensure timely completions.
* Involved in security standards compliance, supplier relations, requirements analysis, TOM design,
product backlog management, sprint planning, business transformation, functionalities mapping, full
project lifecycles, JAD sessions, transition planning, and financial reconciliation.
* Established global process flows.
Selected to assist in implementation of new Derivatives platform (Murex), transitioning company from
legacy platform - OTC Derivatives Project. Supported Dodd Frank / EMIR Compliance, encompassing
implementation of COTS solution for Encryption and Tokenisation of data.
* Produced test plans and scripts, ensuring adherence to business requirements and proper review of
developed systems / solutions.
* Defined systems / business requirements as well as elicitation / analysis techniques in addition to
administering acceptance criteria, regulatory compliance, reporting, and data / SWOT analysis.
Delivered new system (i PLM) integrated Product Life Cycle Management tool (ENOVIA) to eliminate
legacy system and achieve “one source of truth” Integrated with Microsoft Dynamics as financial application
for Jaguar Land Rover site.
* Conducted translation of COBOL extracts from legacy IMS database (IBM Mainframe) to create
physical data model (Informatics, Extract Transform and Load, Database Links, Data Validation, Data
Entry Forms, and Data Warehousing).
* Spearheaded workshops with business stakeholders, identified relationships between objects, gathered
requirements, tested systems, and supported users.
* Collaborated with development and testing specialists working within Agile environment, delivering
logical, physical data, and conceptual models.
* Participated in development of analytics and modelling solutions.
EARLIER ROLES
Assigned to Derivatives Project focused on replacing existing system - a component in automated /
partly manual platform.
* Designed workflow, managed stakeholder workshops, enforced regulations, analysed a wide range
of business operations, created UAT plans / strategies / scripts, performed process flow modelling,
organised JAD sessions, and coordinated efforts of test team.
Participated in integration of third party logistics supply chain to SAP system for reporting by
different departments.
* Liaised between business and development teams to ensure alignment with requirements.
* Performed all aspects of business analysis, product enhancements, requirements documentation,
testing, and efforts validation.
Contributed to time, quality, and within-budget rollout of Cerner Millennium National Programme for
IT (NPfIT).
Canadian Imperial Bank) Canada | Sap Test / Configuration Lead
Authored business requirements documents (BRD) and assessed OTC derivatives' trade management
processes for front, middle, and back office functions. Asset classes included Interest Rate Derivatives,
OPUS Derivatives Pricing, Equity Swaps, Interest Rate Swaps, Credit Default Swaps, Foreign
Exchange Swaps, Equity Options, Foreign Exchange Options, and Equity / Index Derivatives.