Senior Relation Ship Officer - Assets
United Arab Bank
مجموع سنوات الخبرة :5 years, 5 أشهر
United Arab Bank
Nov 2011 till date
Senior Relation Ship Officer - Assets
• The core responsibility was to source loans to Salaried, Self Employed and companies with good profile.
• Providing customers financial services, meeting the customer's expectations by delivering an unbiased, competent, and timely problem free service.
• Business Development through sales and cold calls.
• Prospecting clients for the lending products of the bank.
• Providing constructive and constant feedback on improvement of product, services and processes to reduce cycle time and costs thereby enhancing customer satisfaction.
• Minimization of Risk & Audit control.
Mashreq Bank
Nov 2008 - Aug 2011
Senior Relationship Officer SME - Liabilities
• Opening business accounts of companies, issue bank guarantee letters to new formed company, BVI companies, branch of foreign companies, off shore companies maintain MIS of each customer.
• Managing the portfolio of the liability of the companies.
• Managing the MIS for existing clients.
• Providing business facilities to priority clients on the basis of company financials Letter of credit Over draft facility.
• Handling various operations correspondence by following AML & KYC policies. Complete anti money laundering, fraud awareness courses.
• Having Experience of business loan evaluating the bank statement and audit financials to offer the business loan.
• Clients after sales and service and snsuring a smooth selling process.
• Cross selling, personal accounts, payroll accounts, credit cards, personal loans, Banca assurance Investments Fixed deposits
InfoSpan
2007-2008InfoSpan Islamabad, Pakistan
Call Center Supervisor
Infospan, Inc is US based international organization and part of a multi-national group of companies.
Infospan Pakistan, call center provide services to Canadian for Primus Canada in the Telecom Foundationcomplex at Islamabad. (http://www.shaheenfoundation.com/ETInstitute.htm)
• Worked as Assistant team leader in infospan, responsibilities include managing the team as well as coordinating with team to meet the targets.
• Achieve monthly target of min 220 sales from team of 5 sales agents.
• Prepare training programs and continuously update top management for the training need of the staff.
• Coordinate with training department for the training for new joiner regarding, Telephone mannerisms, tactics of Tele sales, Customer service skills, English Accent Skills, contact center technology basics international market understanding, geography, time zones, Lingo, Mock Calls.
• Continuously motivate team to achieve targets.
• Prepare MIS for the top management regarding, team achievement, sales targets, weekly and monthly plans & team productivity report.
• MIS for each team member for their daily targets.
• Direct reporting to sales manager, update him on team performance and provide MIS of KPI.
ABN AMRO PBC (Personal Banking Consultant)
2006-2007 ABN AMRO BANK Rawalpindi, Pakistan
Worked for ABN Amro Bank as PBC for multiple products, this includes Credit Card sales, Auto Finance,
Personal Loan, Mortgage.
• Customer's mortgages financial services accurately at the required frequency.
• Briefing the supremacy of the product to potential customer.
• Contribute to achievement of goals based on the key performance indicators to the branch.
• Provided constructive and constant feedback on improvement of mortgage products, services and processes.
• Achieved assign financial goals for the assets and liabilities.
• Meeting daily sales target of 2 credit card sales.
• Along with credit card sales coordinate with credit department was also part of my job.
• Also worked as freelancer for Citibank in Auto Finance. That includes financing of auto for the • Customer and also analyzing documentation require getting financing facility.
• Daily coordination with auto loan credit and approval department.
Bachelor of Commerce 2004 - 2006 Punjab College of Commerce Pakistan F.S.C (Computer Sciences)
2002 - 2004 Punjab College of Commerce Pakistan